Hello my name is jaeson moore,and I have a serious problem...I schedule a Delivery...

GetHuman-moorejae's customer service issue with Postmates.com from November 2018

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The issue in GetHuman-moorejae's own words
Hello my name is jaeson moore,and I have a serious problem...I schedule a Delivery ******** from postmates from jersey Mike's subs in Palmdale California to be delivered to my home,***** Caleandra st.now idk what happened with the driver,lack of delivering experience are directions but her name was Taneka W.and she did not deliver the food that was paid for.i didn't receive anything..u see I have security cameras all over my home I know who comes to my door even before they do,so I know for fact that this driver did not do her job.the way I knew it was a problem when she stated that the food was delivered and wanted a tip...really a tip..the problem with that is that she needed to deliver the order in order for that to even happen...sigh..but I was charged for it..and to make matters worse I sent a complaint to you guys only to have your employee Aaron S. tell me why the order wasn't fulfilled because of alcohol verification...now I never ordered Any alcohol at all..just food for my family..now I'm very angry and i would like this to happen...I want my full refund for paying for something I didn't get, and i want something done to the employees for allowing this to happen.It happen to my wife a week ago and now me...i use u guys all the time because of your professional skills u guys bring to the table,this is the first time this has ever happened but it has to be the last..this is unacceptable something must be done about this matter.

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Postmates.com

Customer service issue
Reported by GetHuman-moorejae
Nov 25th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 18455 others
0 customers following this

Timeline

GetHuman-moorejae started working on this issue
Nov 25th, 2018 6:30pm

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