Customers should be aware, when they place an order with Postmates and the order is sen...

GetHuman-lady_enc's customer service issue with from November 2018

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The issue in GetHuman-lady_enc's own words
Customers should be aware, when they place an order with Postmates and the order is sent to the driver, it will take time for the driver to get to where the order was placed and if the order has not been pre ordered, it will take time for the driver to get the order after it has been prepared and take the order to the customer's location. Orders that have been preordered are best because all the driver has to do is pick the order up and deliver it to the customer which doesn't take a lot of time to deliver unless the customer is miles and miles away. Then traffic and road detours must be taken into consideration.** should also consider some people will complain even when the service given is good because they don't want to tip because they believe the cost of the order was more than enough, or the tip is included with the order. And sometimes customers don't like delivery people without a legitimate reason so when asked about the delivery person, they won't say anything good. people are people, so on the driver's side, I would say if given a low rating learn the reason why so you can improve on your customer service job and duties.

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Customer service issue
Reported by GetHuman-lady_enc
Nov 12th, 2018 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16652 others
0 customers following this


GetHuman-lady_enc started working on this issue
Nov 12th, 2018 6:38pm

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