We ordered with Postmates for the first time, assuming it was being delivered. Once we...
GetHuman-suzygill's customer service issue with Postmates.com from September 2018
7 views | 10405 similar | 0 following
Help with my Postmates.com issue
First: share to improve GetHuman-suzygill's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-suzygill's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suzygill will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-suzygill can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
Before contacting them, items GetHuman-suzygill may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-suzygill's own words
We ordered with Postmates for the first time, assuming it was being delivered. Once we became concerned the food was not on its way, we looked up what to do and discovered it was placed for pickup. We hadn’t imagined why we’d use a food delivery service to order for pickup? The suggestion was to cancel order and reorder the food for delivery. When using the cancel procedure, the notice “cancel delivery” popped up, and we clearly didn’t want to cancel delivery... we called the restaurant and informed them of our issue. We then canceled order and reordered for delivery. However, the next notice given was, “out of delivery area”. We had no option but to start over with our meal elsewhere. *I would like a refund to my credit card please.
GetHuman-suzygill did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-suzygill fixed the problem
We are waiting for GetHuman-suzygill to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.