We ordered with Postmates for the first time, assuming it was being delivered. Once we...

GetHuman-suzygill's customer service issue with Postmates.com from September 2018

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Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-suzygill will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-suzygill can let us know if they help or not.
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The issue in GetHuman-suzygill's own words
We ordered with Postmates for the first time, assuming it was being delivered. Once we became concerned the food was not on its way, we looked up what to do and discovered it was placed for pickup. We hadn’t imagined why we’d use a food delivery service to order for pickup? The suggestion was to cancel order and reorder the food for delivery. When using the cancel procedure, the notice “cancel delivery” popped up, and we clearly didn’t want to cancel delivery... we called the restaurant and informed them of our issue. We then canceled order and reordered for delivery. However, the next notice given was, “out of delivery area”. We had no option but to start over with our meal elsewhere. *I would like a refund to my credit card please.

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Postmates.com

Customer service issue
Reported by GetHuman-suzygill
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 10405 others
0 customers following this

Timeline

GetHuman-suzygill started working on this issue
Sep 17th, 2018 7:58pm