I placed an order with Postmates of course, and that was for Rosebud Restaurant the ord...

GetHuman1105280's customer service issue with Postmates.com from September 2018

9342 similar
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1105280's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1105280's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1105280 will want to follow the link below to head to their help center. We will check on GetHuman1105280 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1105280 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1105280's own words
I placed an order with Postmates of course, and that was for Rosebud Restaurant the order was then picked up but ** minutes later and I'm maybe by bike * minutes from the restaurant, and the driver still had not arrived in fact the restaurant and my building are on the same street, the driver kept going and when located last she was clear North miles away. When I did finally get in touch with the driver she informed me that she had other deliveries. I called the restaurant again they said that it had more than been picked up a good ** minutes or more before and the driver just simply did not show up to me they were shocked. I did reach out to the driver to find out what was going on was told that she was right there but the map showing she wasn't near me And if she did get near me she soon went elsewhere to make other deliveries. At which point I told her if she did not get back with me or wasn't here within the next couple of minutes and she could easily have walked to me that I would cancel the order. So, I did cancel the order. Because, we're now looking at her pushing well past a half hour and she was now headed out of the area once again so I do expect a full refund and never again will I tip one of your drivers until I know that what I have coming to me is right.
GetHuman1105280 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1105280 fixed the problem
We are waiting for GetHuman1105280 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1105280 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1105280
Sep 6th, 2018 - a yr ago
I have an issue with Postmates.com too
Not resolved
Seen by 2 customers so far
Similar issue to 9342 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1105280 started working on this issue
Sep 6th, 2018 10:25pm