Order missing major items

GetHuman-ghidaza's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-ghidaza's own words
Ordering dinner for the family ... My name is Gaida and my email account is G*****@***.com. My husband and I ordered five bowls from pokeworks yet driver Gustavo dropped one bag with only two bowls. We noticed mistake immediately after he left so tried both to call and text him yet he would not reply. I called merchant (poke works). Brittany from pokeworks stated that Gustavo picked up only one bag that had two bowls. He forgot second bag that had the remaining three bowls. She claims that she called him many times to come back yet he did not. She just said that she could not find another driver to bring second bag and just asked me to come pick it up which I am not able to do and is against what Postmates stand for.
That I ordered and paid for five bowls, not two
Refund
Look at my history
Called and texted driver Gustavo yet he ignored me*Called and talked to Brittany at pokeworks yet she stated I should deal with postmates, not her
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Postmates.com

Pokeworks*postmates
Customer service issue
Reported by GetHuman-ghidaza
Aug 27th, 2018 - 3 years ago
Fixed
Seen by 20 customers so far
Similar issue to 8344 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-ghidaza started working on this issue
Aug 27th, 2018 12:43am
GetHuman-ghidaza indicated the issue is not fixed yet.
Aug 28th, 2018 3:18am
GetHuman-ghidaza indicated the issue is not fixed yet.
Aug 28th, 2018 1:53pm

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