Today, was my second time order from post mates. I placed an order with clear instructi...

GetHuman-dbovee's customer service issue with Postmates.com from August 2018

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The issue in GetHuman-dbovee's own words
Today, was my second time order from post mates. I placed an order with clear instructions along with the order. The driver arrived and hands me my order. I immediately, notice the drink is missing and ask the driver about it. She replied, oh thats all they gave me. I get in the house and notice *** my order is missing. My sons whole part of our meal in not there. I immediately report it. I received generic reply back that I will be refunded for those items. How is that acceptable? I wanted my dinner why wouldn’t it be redelivered since it was a lot that was missing. Were not just talking about a soda.**This was an awkward unprofessional experience. How does one forget *** of the meal ordered. Who is responsible for checking the order? My family was expecting to eat dinner and literally *** of the meal arrived and that portion still had something wrong with it. It was rice and peas ordered with it and they gave just rice. **How is this acceptable and the only response is ok, we will refund that portion of the meal. What about the inconvenience? What about our meal? My sons portion of the meal didn’t even get delivered . Im so confused by the lack of care and the mediocre response

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Postmates.com

Customer service issue
Reported by GetHuman-dbovee
Aug 26th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 8266 others
0 customers following this

Timeline

GetHuman-dbovee started working on this issue
Aug 26th, 2018 4:32am

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