Hello, my name is Ms. Johnson and I had placed a grocery order with Postmates today...

GetHuman-imommom's customer service issue with Postmates.com from August 2018

7 views | 8093 similar | 0 following
Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-imommom will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-imommom can let us know if they help or not.
The issue in GetHuman-imommom's own words
Receive reimbursement for damaged cookies ... Hello, my name is Ms. Johnson and I had placed a grocery order with Postmates today, ********. The order was due to arrive at *:** pm., however, arrived late possibly due to rain. **Approximately ** minutes after my groceries had been delivered I had opened the Oreo cookies and half of them were crushed at the end of the package. Please reimburse $*.** for the cost of the cookies. **Postmates should provide a telephone number for customers to contact Customer Service. Customers should be able to call, text, or email a *Customer Service Representative and not be subjected to ineffective devices that only waste time.
Postmates Customer Service is impossible to contact. The list of assistance has an option for Contact Customer Service which redirects to options for phone number or emails which redirects you back to a list of assistance options.
$*,** Reimbursement for the damaged Oreo cookies.
I have been a valued Fry’s customer for over ** years. This is my first time using Postmates. I have never had any problems with Fry’s service or product.
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Fry’s Grocery Store
Customer service issue
Reported by GetHuman-imommom
Aug 24th, 2018 - 3 years ago
Seen by 7 customers so far
Similar issue to 8093 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address


GetHuman-imommom started working on this issue
Aug 24th, 2018 4:13am
GetHuman-imommom indicated the issue is not fixed yet.
Aug 24th, 2018 4:42am
GetHuman-imommom indicated the issue is not fixed yet.
Aug 24th, 2018 5:21am
GetHuman-imommom indicated the issue is not fixed yet.
Aug 25th, 2018 6:05am

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