I placed a $*** order for Fortina. The delivery guy arrived at Fortina, and they said t...
GetHuman925833's customer service issue with Postmates.com from July 2018
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The issue in GetHuman925833's own words
I placed a $*** order for Fortina. The delivery guy arrived at Fortina, and they said they had no order in their system and do not use postmates. The delivery guy called me and I asked him to put me on with the Fortina hostess. She was very rude, told me they do not deal with Postmates and hung up on me. I called the restaurant and asked to speak with a manager. The manager apologized and said they do not use Postmates and have repeatedly asked Postmates to remove Fortina from the app. This was no help to me so Fortina kindly agreed to fulfill the order...after I wait nearly two hours for my food and got yelled at and hung up on. I tried complaining through the Postmates app and never received a response, let alone an apology.
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