I recently ordered through postmates, and when the postmates person got to the restaura...

GetHuman907125's customer service issue with Postmates.com from July 2018

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The issue in GetHuman907125's own words
I recently ordered through postmates, and when the postmates person got to the restaurant, the establishment told the postmates person that my order was not started Bc the item I ordered was not offered at that specific location. The postmates person then told me that he*she was not able to go to another location which DID have the menu option, and that I should then proceed to cancel my order. I was charged for the menu option plus a cancellation fee, and I would like that refunded back to me due to the fact that my order was never made. If any of this is confusing, I have the entire text conversation beteeen the postmates delivery person and myself for further reference. The amount can just be credited back to my card on file ending in ****. Thank you.

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Customer service issue
Reported by GetHuman907125
Jul 23rd, 2018 - 5 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 4999 others
1 customer following this


GetHuman907125 started working on this issue
Jul 23rd, 2018 4:31am