I recently ordered through postmates, and when the postmates person got to the restaura...
GetHuman907125's customer service issue with Postmates.com from July 2018
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman907125 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman907125 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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The issue in GetHuman907125's own words
I recently ordered through postmates, and when the postmates person got to the restaurant, the establishment told the postmates person that my order was not started Bc the item I ordered was not offered at that specific location. The postmates person then told me that he*she was not able to go to another location which DID have the menu option, and that I should then proceed to cancel my order. I was charged for the menu option plus a cancellation fee, and I would like that refunded back to me due to the fact that my order was never made. If any of this is confusing, I have the entire text conversation beteeen the postmates delivery person and myself for further reference. The amount can just be credited back to my card on file ending in ****. Thank you.
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