Today I ordered from Del Taco and was called a while after from the delivery driver sta...

GetHuman-kasiaann's customer service issue with from July 2018

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The issue in GetHuman-kasiaann's own words
Today I ordered from Del Taco and was called a while after from the delivery driver stating that my card was not working, so as I was on the phone with him I looked into my account to check funds and there was no issue with that but I did notice a pending charge for **.**$. The delivery driver was unsure of what the charge was (since my order was approximately *$ from Del Taco). Del Taco ended up giving the driver my food for free. I was advised to cancel the order and at this point was upset with all of this so I told the driver to keep the order, paid the *$ to cancel an order that I never received, and immediately called my bank to get rid of the **.**$ charge on my card. I am extremely upset with how all of this went, as I frequently use Postmates, and will no longer be trusting of this service. I don’t understand why I was charged that amount then charged again to cancel something I never even received. The driver was kind and I have no issues with him, but I’m very upset that this was not resolved and that I had to get my bank involved.

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Customer service issue
Reported by GetHuman-kasiaann
Jul 19th, 2018 - 5 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 4690 others
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GetHuman-kasiaann started working on this issue
Jul 19th, 2018 2:38am