My coworkers and I ordered lunch from ShakeShack via postmates. When they delivered th...

GetHuman-kkase's customer service issue with Postmates.com from July 2018

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kkase will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-kkase can let us know if they help or not.
The issue in GetHuman-kkase's own words
My coworkers and I ordered lunch from ShakeShack via postmates. When they delivered the food we were missing a burger and an order of fries. We sent and email about the burger before we counted the fries. Now we cannot notify them also about the fries. We contacted the restaurant and they said it was not their problem as it was ordered and delivered by postmates. There is no way to contact postmates directly. We also tried to contact the delivery guy and the number he called us from gets a disconnected message when we try to call back. I am a VERY angry, VERY hungry pregnant woman who now has no lunch and will have to reorder something else as there is NO CONTACT available to remedy this issue!!!! I have to say I also ordered with postmates yesterday and my order was incorrect then as well (but at least nothing was missing). I will NEVER, EVER use this TERRIBLE delivery service again!!!!!! I would however like to get my money back for the missing burger and fries!!!!!!

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Postmates.com

Customer service issue
Reported by GetHuman-kkase
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 3866 others
0 customers following this
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Timeline

GetHuman-kkase started working on this issue
Jul 8th, 2018 6:13pm
GetHuman-kkase shared this issue with friends on Facebook
Jul 8th, 2018 6:15pm
GetHuman-kkase indicated the issue is not fixed yet.
Jul 8th, 2018 7:14pm
GetHuman-kkase indicated the issue is not fixed yet.
Jul 9th, 2018 1:32am
GetHuman-kkase indicated the issue is not fixed yet.
Jul 9th, 2018 7:43pm

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