I ordered a Postmates order from Theo’s Neighborhood Pizza in New Orleans, LA. My order...
GetHuman826242's customer service issue with Postmates.com from June 2018
Help with my Postmates.com issue
First: share to improve GetHuman826242's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman826242's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman826242 will want to follow the link below to head to their help center. We will check on GetHuman826242 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman826242 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman826242's own words
I ordered a Postmates order from Theo’s Neighborhood Pizza in New Orleans, LA. My order was accepted immediately, but took almost * hours and my app was saying that my driver had not even picked it up yet. I tried contacting the supposed driver who was going to pick up my food, but his phone was disconnected from his car. I called the restaurant and told them I was coming to pick up my food. I then proceeded to cancel my order and text my driver specifically NOT to pick up my food. However, I am assuming he saw the cancellation and saw a good opportunity to take my food and enjoy it on my bill. This is completely outrageous and I have not had a problem like this ever with Postmates. I would like to speak with someone over the phone.
GetHuman826242 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman826242 fixed the problem
We are waiting for GetHuman826242 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.