Pokemon GO Customer FAQ

While Huawei Y9a doesn't support Google Play Services due to Huawei's restrictions, you can still play Pokemon GO. You may try logging in using your Facebook or Niantic Kids account instead, which are alternate methods to play Pokemon GO without needing Google Play Services. Please note that you'd need to have your game account linked to either of these aforementioned services. If you previously only linked to Google, you might need to log into Pokemon GO on a device that supports Google Play Services first, and link an additional login method before playing on your current device.

The "Failed to Authenticate" error usually indicates that Pokemon Go is having trouble connecting with the server. This can often be fixed by checking your internet connection and ensuring you have strong signal or Wi-Fi. Try restarting the game or your device. If you're logging in using a Pokemon Trainer Club account, there might be issues with the PTC servers. A Google Account is generally more reliable for logging in. Ensure the game is updated to the latest version. If all of these solutions fail, you may need to reinstall the app. But remember, be sure to back up your data before doing this.

If you're unable to remember your password, don't worry. Follow these steps to recover your account: 1. Open the Pokémon GO app on your new phone. 2. Tap the "Forgot Password?" option on the login screen. 3. You will be prompted to enter the email address associated with your account. 4. Check your email for a password reset link from Pokémon GO. Follow the instructions in the email to set a new password. 5. Once the password is reset, return to the app and log in with your username and the new password. Remember to set a password that you can remember easily, but is also secure.

It sounds like you're experiencing an issue with the app crashing. This could be due to various reasons such as low device storage, an outdated version of the app or device firmware, an unstable internet connection, or it could be a temporary issue with the app's servers. We recommend trying the following troubleshooting steps: 1. Checking if your device has sufficient storage. 2. Ensuring you are using the latest version of Pokemon GO. 3. Checking if your device's operating system is up-to-date. 4. Trying to close other apps running in the background. 5. Rebooting your device. 6. Checking your internet connection to ensure that it's stable. Remember, Pokemon Go requires a steady internet connection to operate properly.

We're sorry to hear you're having issues. This could be due to a number of factors. First, ensure your device meets the necessary system requirements for running Pokemon GO. Update the app to its latest version. It's also a good idea to check if your device's operating system is updated as well. If the issue persists, try clearing your cache data in the settings section of your phone. You might also consider uninstalling and then reinstalling the app. Please bear in mind that it's important to have a stable internet and GPS connection for the app to function correctly.