Recently purchased a new phone and after transfer of programs to the new phone I was un...

GetHuman1219067's customer service issue with Pokemon GO from September 2018

Help with my Pokemon GO issue
The issue in GetHuman1219067's own words
Recently purchased a new phone and after transfer of programs to the new phone I was unable to log in to pokemon go. I know my username but can't remember the password. I have tried to reset the password but have been unable to. I don't want to lose the progress I 'very made because I have played for so long. Any help to remedy this problem will be appreciated.
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Pokemon GO

Customer service issue
Reported by GetHuman1219067
Sep 27th, 2018 - 2 mons ago
I have an issue with Pokemon GO too
Fixed
Seen by 3 customers so far
Similar issue to 1078 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Console Type
Game Version Type
Name of Account Holder
Timeline
GetHuman1219067 started working on this issue
Sep 27th 6:54pm
GetHuman1219067 indicated the issue is not fixed yet.
Oct 1st 2:39pm