My ea*origin account is ellie*** and it's registered with the email "*****@***.com". I...

GetHuman-elliecle's customer service issue with Pogo - EA Games from January 2019

44 views | 2924 similar | 0 following
Help with my Pogo - EA Games issue
First: share to improve GetHuman-elliecle's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-elliecle's next move: find and follow the right step-by-step guide.
Pogo - EA Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elliecle will need to dig through the advice provided by Pogo - EA Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elliecle can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pogo - EA Games has better answers for you: Pogo - EA Games Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-elliecle may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-elliecle's own words
My ea*origin account is ellie*** and it's registered with the email "*****@***.com". I made the account * years ago and have never had a problem because it's been logged in and remembered. Today I tried to log in on my old laptop (I logged in on my new one a couple of months ago) and was unable to (none of my passwords I thought it was were working, recovery emails were both for older accounts that don't have my games on them) . Seeing as my old laptop is the one with most of my saves on, this is a problem. I'm still logged in on my new one. **Then I realised in my account settings that my email is wrong. It should be *****@***.com but it had a .co.uk on the end instead. I might have had access to that email address at some point, I seem to remember the .com and .co.uk being interchangeable but today when I tried to log into it with a .co.uk hotmail said the account didn't exist and emails sent to that address don't come to my .com email.**So naturally I try to change my email*add a secondary one, but you need to answer a security question for that. Mine is "What was your dream job as a kid?". Well, I've been sat here for an hour putting in every possible career I've ever had an interest in and I can't guess it. Like I said, I made this account * years ago and I just can't remember what the **** I put for that question.**Now I know that all of this is because I am an idiot. I put in the wrong e-mail address and can't remember my password or security question, but I put a lot of money and time into my games on origin. I'd be happy to provide evidence of buying these games through origin*having them downloaded on my laptop, to prove I am actually who I say I am.**Please help me. If you could give me the answer to my security question that would be a huge help, because from there I could update my email to the one that actually works and recover or change my password using that. Sorry for my idiocy and thank you for your help.

GetHuman-elliecle did not yet indicate what Pogo - EA Games should do to make this right.

How GetHuman-elliecle fixed the problem

We are waiting for GetHuman-elliecle to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Pogo - EA Games's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Pogo - EA Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-elliecle fixes it.
This email address isn't valid

Pogo - EA Games

Customer service issue
Reported by GetHuman-elliecle
Jan 12th, 2019 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 2924 others
0 customers following this

Timeline

GetHuman-elliecle started working on this issue
Jan 12th, 2019 3:44pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies