My ea*origin account is ellie*** and it's registered with the email "*****@***.com". I...

GetHuman-elliecle's customer service issue with Pogo - EA Games from January 2019

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The issue in GetHuman-elliecle's own words
My ea*origin account is ellie*** and it's registered with the email "*****@***.com". I made the account * years ago and have never had a problem because it's been logged in and remembered. Today I tried to log in on my old laptop (I logged in on my new one a couple of months ago) and was unable to (none of my passwords I thought it was were working, recovery emails were both for older accounts that don't have my games on them) . Seeing as my old laptop is the one with most of my saves on, this is a problem. I'm still logged in on my new one. **Then I realised in my account settings that my email is wrong. It should be *****@***.com but it had a .co.uk on the end instead. I might have had access to that email address at some point, I seem to remember the .com and .co.uk being interchangeable but today when I tried to log into it with a .co.uk hotmail said the account didn't exist and emails sent to that address don't come to my .com email.**So naturally I try to change my email*add a secondary one, but you need to answer a security question for that. Mine is "What was your dream job as a kid?". Well, I've been sat here for an hour putting in every possible career I've ever had an interest in and I can't guess it. Like I said, I made this account * years ago and I just can't remember what the **** I put for that question.**Now I know that all of this is because I am an idiot. I put in the wrong e-mail address and can't remember my password or security question, but I put a lot of money and time into my games on origin. I'd be happy to provide evidence of buying these games through origin*having them downloaded on my laptop, to prove I am actually who I say I am.**Please help me. If you could give me the answer to my security question that would be a huge help, because from there I could update my email to the one that actually works and recover or change my password using that. Sorry for my idiocy and thank you for your help.

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Pogo - EA Games

Customer service issue
Reported by GetHuman-elliecle
Jan 12th, 2019 - 3 years ago
Not resolved
Seen by 54 customers so far
Similar issue to 2924 others
0 customers following this

Timeline

GetHuman-elliecle started working on this issue
Jan 12th, 2019 3:44pm