I have just bought battlefield V, and wanted to change the name on my profile, since it...

GetHuman-nazgyll's customer service issue with Pogo - EA Games from December 2018

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The issue in GetHuman-nazgyll's own words
I have just bought battlefield V, and wanted to change the name on my profile, since it is just a string of numbers and letters, however when I try to do that, I get asked a security question, which is on Russian, which I, of course, do not know as I do not know Russian (it is possible that the account was hacked? I haven't accessed it in ages (probably about * years or so)).*I would like to know how to disable this security question, and how to change my name*id on Origin, it seems that EA does not have an e-mail contact, and I am from Serbia, so calling them would cost me a fortune, can you please help me remove the security question and change my Origin name?*My e-mail is the e-mail I log in with on Origin.**I have noticed that you need the account name and ID as well, here it is:**Name: Axs****Sxa*** Axs****Sxa*****Account ID: Axs****Sxa***

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Pogo - EA Games

Customer service issue
Reported by GetHuman-nazgyll
Dec 28th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2744 others
0 customers following this
Items needed
Account holder name
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Email address on the account
Billing address

Timeline

GetHuman-nazgyll started working on this issue
Dec 28th, 2018 10:26am

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