I have just bought battlefield V, and wanted to change the name on my profile, since it...

GetHuman-nazgyll's customer service issue with Pogo - EA Games from December 2018

2 views | 2744 similar | 0 following
Help with my Pogo - EA Games issue
First: share to improve GetHuman-nazgyll's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-nazgyll's next move: find and follow the right step-by-step guide.
Pogo - EA Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nazgyll will need to dig through the advice provided by Pogo - EA Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-nazgyll can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Pogo - EA Games has better answers for you: Pogo - EA Games Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-nazgyll's own words
I have just bought battlefield V, and wanted to change the name on my profile, since it is just a string of numbers and letters, however when I try to do that, I get asked a security question, which is on Russian, which I, of course, do not know as I do not know Russian (it is possible that the account was hacked? I haven't accessed it in ages (probably about * years or so)).*I would like to know how to disable this security question, and how to change my name*id on Origin, it seems that EA does not have an e-mail contact, and I am from Serbia, so calling them would cost me a fortune, can you please help me remove the security question and change my Origin name?*My e-mail is the e-mail I log in with on Origin.**I have noticed that you need the account name and ID as well, here it is:**Name: Axs****Sxa*** Axs****Sxa*****Account ID: Axs****Sxa***

GetHuman-nazgyll did not yet indicate what Pogo - EA Games should do to make this right.

How GetHuman-nazgyll fixed the problem

We are waiting for GetHuman-nazgyll to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Pogo - EA Games's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Pogo - EA Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-nazgyll fixes it.
This email address isn't valid

Pogo - EA Games

Customer service issue
Reported by GetHuman-nazgyll
Dec 28th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 2744 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman-nazgyll started working on this issue
Dec 28th, 2018 10:26am