I made a Pogo account for my grandmother a few years back. I am sure I either used the...

GetHuman1347616's customer service issue with Pogo - EA Games from October 2018

1110 similar
0 following
Help with my Pogo - EA Games issue
First: share to improve GetHuman1347616's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1347616's next move: go to the Pogo - EA Games help center.
Pogo - EA Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1347616 will want to follow the link below to head to their help center. We will check on GetHuman1347616 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1347616 may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman1347616's own words
I made a Pogo account for my grandmother a few years back. I am sure I either used the email: *****@***.com or *****@***.com. Either way her screen name in Pogo was rosedaft* and she had been playing on this account for years and she had a subscription. When you decided to switch to EA it booted her out and as we have tried to recover it we were able to log in under the *****@***.com email with the rosedaft* screen name and she has lost all her tokens and her subscription, which leads me to believe we cannot log in to the proper account because of not knowing which email was used. if you cannot help us recover the account we will be contacting her bank and will cancel subscription if she cannot play on the right account. Please let us know what steps to take.
GetHuman1347616 did not yet indicate what Pogo - EA Games should do to make this right.
I have an issue with Pogo - EA Games too
How GetHuman1347616 fixed the problem
We are waiting for GetHuman1347616 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Pogo - EA Games's attention and get better help faster. Tap below to get started.
Having Pogo - EA Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Pogo - EA Games email you?
This email address isn't valid
Follow this issue
See how GetHuman1347616 fixes it.
This email address isn't valid

Pogo - EA Games

Customer service issue
Reported by GetHuman1347616
Oct 15th, 2018 - 2 mons ago
I have an issue with Pogo - EA Games too
Not resolved
Seen by 2 customers so far
Similar issue to 1110 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1347616 started working on this issue
Oct 15th 2:33pm