I input my account credentials (email and password) and it said it was an invalid passw...

GetHuman1836704's customer service issue with Plentyoffish from December 2018

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Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1836704 will need to dig through the advice provided by Plentyoffish, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1836704 can let us know if they help or not.
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Email address on the account, username on the account, and Name on the account
The issue in GetHuman1836704's own words
I input my account credentials (email and password) and it said it was an invalid password. I then tapped the link to reset password (and tried this several times) and input the same email address that I used when I registered correctly but I never received an email to reset my password. I then tried my junk mail folder which had loads of emails from POF in it but were not an email to reset my password. I later read on the POF website that I needed to ensure that the ‘donotreply’ email address was added to my email account’s address book which I then did. I then finally tried tapping the password reset link one more time after having done all of this and still have not received the password reset email from POF. Please could you send me the password reset email so that I can reset my account password?

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Customer service issue
Reported by GetHuman1836704
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 26475 others
0 customers following this


GetHuman1836704 started working on this issue
Dec 27th, 2018 12:31am