I prepaid for * month subscription expected to END this month of Dec, ****. I DID NOT s...

GetHuman-jazpurga's customer service issue with Plentyoffish from December 2018

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The issue in GetHuman-jazpurga's own words
I was trying to contact them immediately following the unauthorized charge to my bank and request the charge be reversed ... I prepaid for * month subscription expected to END this month of Dec, ****. I DID NOT sign up for ANYTHING BEYOND the * month premium deal. On the **th, yesterday, i was charged $**.** by POF with OUT my consent, knowledge OR expectation so this charge came as a COMPLETE SURPRISE and CONVENIENTLY closed on **th and **th so i'm unable to contact them. AGAIN I DID NOT AUTHORIZE NOR EXPECT THIS CHARGE my Bank told me that THEY initiated so could not be handled like a recurring payment.
Refund this charge and discontinue this new practice of automatically deciding to EXTEND my service without my consent NOR knowledge.
On and off customer over * years
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* month prepaid premium PLENTY OF FISH WITH NO AUTO RENEWAL
Customer service issue
Reported by GetHuman-jazpurga
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 26454 others
0 customers following this


GetHuman-jazpurga started working on this issue
Dec 26th, 2018 10:09pm