Hello. My name is Bryan Herbert. I had written your service team an email * weeks ago w...

GetHuman1193385's customer service issue with Plentyoffish from September 2018

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Plentyoffish doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1193385 will need to dig through the advice provided by Plentyoffish, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1193385 can let us know if they help or not.
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The issue in GetHuman1193385's own words
Hello. My name is Bryan Herbert. I had written your service team an email * weeks ago with no response. I had made an account on POF and paid for an upgraded subscription, which was **.**. I was completely dissastifed with your services. I was so upset when using your website. You claim to have over ***,***,*** user but I think most of them are fake profiles. I constantly saw scams, threats, child profiles, prostituion, people wanting money, nonsense profiles. It was very difficult to filter through all over this to find a real profile. It was really exhausting. What I saw on this site made me legitamitely sick to my stomach. The pictures were absolutely vile. The fact that you have the audicity to charge your customers any money for this is absolutely absurd. You clearly do not care about your reputation and as far as I am concern, you have none. Your competitors are lightyears above you in every aspect. I deleted my profile and when I had email your support team, which I got no answer, I told them I wanted to cancel as well as get a full refund because I feel I am entitled to it. I did not sign or agree to your terms and conditons when I made the account therefore, your rules are not applicable to me. Had you forced me to agree to them, it would be a different case. When I setup the account, I was never asked. My account name was terps*life****. I am quite surprised that you have no real support system and you allow your dating site to have all sorts of chaos. You need to do the right thing and give me my refund. If you don't, I will simply go to my credit card company and dispute ever single charge I made on this site, and I can assure you I will get every dollar back. You have * days to respond, or I am taking decisive action. Have a great day!

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Plentyoffish

Customer service issue
Reported by GetHuman1193385
Sep 24th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14835 others
0 customers following this

Timeline

GetHuman1193385 started working on this issue
Sep 24th, 2018 8:49pm

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