My name is Brenda Sides. My user name on POF is Annagrace*. Had been talking to a guy V...

GetHuman979631's customer service issue with Plentyoffish from August 2018

Help with my Plentyoffish issue
The issue in GetHuman979631's own words
My name is Brenda Sides. My user name on POF is Annagrace*. Had been talking to a guy VEGAS*DALLAS. We decided to exchange emails. I sent him mine and got his. Gmail notified me that my account had suspicious activity and to change my password asap and I did. I have been unable to log into my account and i just upgraded it ***. I had a friend to look at my profile and there is someone elses picture there and some of my profile has been changed around. I tried to change my password but did not even get a email to reset. Plus POF said my email had been changed. This happened to me the last time I joined this site. Please look into it and delete the profile so that I can do a new one. Please let me here back.

GetHuman979631 did not yet indicate what Plentyoffish should do to make this right.

How GetHuman979631 fixed the problem
I just tried to keep getting into my account and was not able to. I have a friend a male friend that's on POF and he pulled up by profile sent me a screenshot of the black woman that supposedly took over my account. Whoever it was was just a scammer. Evidently she had a good time for * or ** hours and sent messages to over a hundred men. Sometime after midnight or after I started getting notifications from POF again. She shut her profile down but left my user name up. I requested a new password and did get a late to do a new password. It was unbelievable how many men did this woman or whoever they were contacted. I had to go in and change every setting on my account. I kept getting message after message after message from men that had talked to this woman. I went back and answered everyone and told him that my account had been hacked and this woman or whoever they were were scammers. I sent the username that contacted me and asked me for my email address that we were going to exchange and that's when it all started. I got notification from my Gmail that suspicious activity was taking place so I immediately changed my Gmail password. I think everything is fine now. I don't know what POF is going to do about the user that contacted me first because evidently he's the one that did the hacking. I'm just waiting to hear from them. So actually the problem solved itself when she deleted herself off of there but left my username in.
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Customer service issue
Reported by GetHuman979631
Aug 11th, 2018 - 3 years ago
GetHuman979631 shared how to fix
Seen by 14 customers so far
Similar issue to 7651 others
0 customers following this
Items needed
Email address on the account
username on the account
Name on the account


GetHuman979631 started working on this issue
Aug 11th, 2018 4:47pm
GetHuman979631 indicated the issue is not fixed yet.
Aug 11th, 2018 7:50pm
GetHuman979631 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 8:44am