My PSN account: l*althani*usa**I pre-ordered Cyberpunk ** on ********** and I want a r...

My PSN account: l*althani*usa**I pre-ordered Cyberpunk ** on ********** and I want a refund.*I tried to contact the Playstation support bot but this is what happened:**Bot:*Hi, I'm PlayStation support bot. I can help you with a PlayStation*Store refund request.*Select "Refund request" to continue.*Note: Please continue to see your Support ID.**Me:*Refund request**Bot:*Alright, let's get you started!*If you qualify for a refund, I'll have you speak to an agent to validate all of your answers and to process your refund request.*Keep in mind: Support agents must also adhere to the cancellation policy.***Me:*I'm ready**Bot:*Question * of *:*Are you or someone in your household the owner of the PlayStation*Network account that was charged?**Me:*Yes, I am**Bot:*Question * of *:*Which one of these payment methods was charged?**Me:*PSN Card**Bot:*Question * of *:*Are you the owner of this payment source?**Me:*Yes, I am**Bot:*Question * of *:*Why are you requesting a refund?**Me:*I want to cancel a pre-order**Bot:*Question *.* of *:*Has the game already been released or is it still before the release date?**Me:*No, it's before**Bot:*Question * of *:*Have you already redeemed or downloaded the content?*Note: Select yes if you've already downloaded a game to your console or if you redeemed an in-game purchase such as virtual currency.**Me:*No**Bot:*Question * of *:*Is this the first time a refund has been requested for this PlayStation*Network account?**Me:*Yes**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*** days**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:************Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*************Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*It has been ** days since the purchase was made on ********** September ** ******Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*It has been ** days since the purchase was made**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.