My PSN account: l*althani*usa**I pre-ordered Cyberpunk ** on ********** and I want a r...
GetHuman5441110's Refund a Charge issue with Playstation from November 2020
Help with my Playstation issue
First: share to improve GetHuman5441110's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5441110 may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman5441110's own words
My PSN account: l*althani*usa**I pre-ordered Cyberpunk ** on ********** and I want a refund.*I tried to contact the Playstation support bot but this is what happened:**Bot:*Hi, I'm PlayStation support bot. I can help you with a PlayStation*Store refund request.*Select "Refund request" to continue.*Note: Please continue to see your Support ID.**Me:*Refund request**Bot:*Alright, let's get you started!*If you qualify for a refund, I'll have you speak to an agent to validate all of your answers and to process your refund request.*Keep in mind: Support agents must also adhere to the cancellation policy.***Me:*I'm ready**Bot:*Question * of *:*Are you or someone in your household the owner of the PlayStation*Network account that was charged?**Me:*Yes, I am**Bot:*Question * of *:*Which one of these payment methods was charged?**Me:*PSN Card**Bot:*Question * of *:*Are you the owner of this payment source?**Me:*Yes, I am**Bot:*Question * of *:*Why are you requesting a refund?**Me:*I want to cancel a pre-order**Bot:*Question *.* of *:*Has the game already been released or is it still before the release date?**Me:*No, it's before**Bot:*Question * of *:*Have you already redeemed or downloaded the content?*Note: Select yes if you've already downloaded a game to your console or if you redeemed an in-game purchase such as virtual currency.**Me:*No**Bot:*Question * of *:*Is this the first time a refund has been requested for this PlayStation*Network account?**Me:*Yes**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*** days**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:************Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*************Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*It has been ** days since the purchase was made on ********** September ** ******Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.**Me:*It has been ** days since the purchase was made**Bot:*Question * of *:*How many days has it been since the purchase was made?*Note: You can reference the date as posted on your banking statement or from your PSN transaction history.
GetHuman5441110 did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman5441110 fixed the problem
We are waiting for GetHuman5441110 to fix the problem and share the solution with the rest of us customers.
Please help with my Playstation issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Playstation customer problems.
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.