I was going to play with my friend when for some reason my playstation started lagging...

GetHuman3959315's customer service issue with Playstation from November 2019

Help with my Playstation issue
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The issue in GetHuman3959315's own words
I was going to play with my friend when for some reason my playstation started lagging its self by wich i mean that it started to take multiple minutes to transition to everyday screens like going to the home screen. I was on youtube when my freind joined my party so i was going to get on the game, so i pressed the home button on the playstation to go to the home and open the game and just to go from hitting the button to go home to actually seeing the homescreen it took about * minutes so i decided to restart the PS* and when i did it blinked the white light constantly for about * minutes and since ive owned the system for years i just unplugged the powercord since my power button is broke on the system. When i turned on my PS* via controller it took me to the normal database percentage load but stopped at **%, took me to safe mode and asked me to insert a USB with update file *.** on it. I did so today and now its asking me if i want to delete ALL SAVED DATA!!!! I dont want to delete thousands of dollars and years of data just to play my playstation. In the safe mode its not giving me any other option but to insert the USB so i really need your help keeping the saved data.

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Playstation

Customer service issue
Reported by GetHuman3959315
Nov 18th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 74806 others
0 customers following this

Timeline

GetHuman3959315 started working on this issue
Nov 18th, 2019 11:00pm
GetHuman3959315 indicated the issue is not fixed yet.
Nov 19th, 2019 12:14pm
GetHuman3959315 indicated the issue is not fixed yet.
Nov 19th, 2019 12:15pm
GetHuman3959315 indicated the issue is not fixed yet.
Nov 19th, 2019 9:51pm