I was in my account playing a game when I got kicked out and it told me to log back in...

GetHuman3778267's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3778267's own words
I was in my account playing a game when I got kicked out and it told me to log back in to PSN, I typed my password and it said it was wrong I tried * other passwords they were also wrong so , I went reset password.. opened my email and saw that my sign in Email for PSN was changed, someone had changed the password the security question, birthday and email. I have been fully hacked and can't access my account at all. I wrote instantly to my friends on my other account that my account was hacked and to tell me when it was to hope online and text this account, that was at *:**am I also got an email saying where it was changed and took a screenshot and sent that to everyone O. Facebook, snapchat. I was hacked some where In Saudi Arabia and I knew that definitely wasn't any of my friends as I live in Australia. I have an purchase receipt for evidence of its my account and all different questions

GetHuman3778267 did not yet indicate what Playstation should do to make this right.

How GetHuman3778267 fixed the problem
Called the customer help line
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Playstation

Hacked Account issue
Reported by GetHuman3778267
Oct 16th, 2019 - 2 years ago
Fixed
Seen by 28 customers so far
Similar issue to 79284 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number

Timeline

GetHuman3778267 started working on this issue
Oct 16th, 2019 8:37pm
GetHuman3778267 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 1:07am