I was in my account playing a game when I got kicked out and it told me to log back in...

GetHuman3778267's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3778267's own words
I was in my account playing a game when I got kicked out and it told me to log back in to PSN, I typed my password and it said it was wrong I tried * other passwords they were also wrong so , I went reset password.. opened my email and saw that my sign in Email for PSN was changed, someone had changed the password the security question, birthday and email. I have been fully hacked and can't access my account at all. I wrote instantly to my friends on my other account that my account was hacked and to tell me when it was to hope online and text this account, that was at *:**am I also got an email saying where it was changed and took a screenshot and sent that to everyone O. Facebook, snapchat. I was hacked some where In Saudi Arabia and I knew that definitely wasn't any of my friends as I live in Australia. I have an purchase receipt for evidence of its my account and all different questions

GetHuman3778267 did not yet indicate what Playstation should do to make this right.

How GetHuman3778267 fixed the problem
Called the customer help line
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Hacked Account issue
Reported by GetHuman3778267
Oct 16th, 2019 - 3 years ago
Seen by 42 customers so far
Similar issue to 79284 others
0 customers following this
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number


GetHuman3778267 started working on this issue
Oct 16th, 2019 8:37pm
GetHuman3778267 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 1:07am

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