I have old ps account for my ps* which is the original one i had psn account for but at...

GetHuman-brogentu's Account Access issue with Playstation from October 2019

Help with my Playstation issue
First: share to improve GetHuman-brogentu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-brogentu may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-brogentu's own words
I have old ps account for my ps* which is the original one i had psn account for but at the i didn't use it for online much and it only recently that i want to use it for online purposes the issuse is i cant connect because i cant remember my password and sign in id these were all connected to a gmail account which i no longer have acess to i can use other account but not the original one i have try to change the email but it does not work it every time i try to log in to the network i am asked to provide the sign in id and password which i cant remember qnd there no way for me to chage network settings for that old user with the new accounts that i had to create i tried looking at previous account but it like it doesn't exist which is strange because for online purposes when i first got the ps* if there was some way to change my network settings that would great as it my primary account

GetHuman-brogentu did not yet indicate what Playstation should do to make this right.

How GetHuman-brogentu fixed the problem

We are waiting for GetHuman-brogentu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Account Access issue
Reported by GetHuman-brogentu
Oct 16th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 78796 others
0 customers following this


GetHuman-brogentu started working on this issue
Oct 16th, 2019 1:42am
GetHuman-brogentu indicated the issue is not fixed yet.
Oct 16th, 2019 1:02pm