Hello, **Yesterday I received several emails at work saying purchases were being made o...

GetHuman-goebelc's Hacked Account issue with Playstation from October 2019

Help with my Playstation issue
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Before contacting them, items GetHuman-goebelc may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-goebelc's own words
Hello, **Yesterday I received several emails at work saying purchases were being made on my account despite no one being home at the time.**Someone managed to change my username twice, with the second time putting a charge of $*.** on my connected card that was on my account at the time.*They then proceeded to buy god of war, putting a charge of $**.** on my card.**As soon as I saw the charges I was still able to log into my account from my phone, change the password, and disable my debit card from any further purchases.**Upon returning home last night I have come to find out that my ps* has been disabled as the primary ps*. *Trying to deactivate all consoles gives me a warning saying that I can only so such an action every six months, forcing me to believe that this was done without my authorization from another ps*.**I do not know what happened. I never share my login credentials with anyone. If I can get everything reverted that would be ideal* if I could have my old username back it would be better. There is still the issue of not being the primary ps* anymore too. I figured I would try letting you guys know about this before I went to my bank.**My info:**Old username: chrischasgoebel*New username: bionic-grace*Email: *****@***.com**Let me know if you want details regarding the card they charged or any other info I can provide. Thank you

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Playstation

Hacked Account issue
Reported by GetHuman-goebelc
Oct 15th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 78251 others
0 customers following this

Timeline

GetHuman-goebelc started working on this issue
Oct 15th, 2019 9:08pm