Playstation Customer Service Issues

I purchased a game from the store, but it only downloaded halfway before giving me an error code: NW-[redacted]-1. It's frustrating that I can't access my offline game for the last three hours. I researched the issue and it seems to be related to DNS. I reached out to the military network IT support, and they confirmed it's not their network causing the problem. It could be something with my PlayStation or the PlayStation Network. I would appreciate it if this could be resolved promptly or if I could receive a refund. I don't want to purchase games that I can't play. My PlayStation Network has been experiencing issues since Thursday, and the situation is getting out of hand.

I recently experienced an issue with my PS4 consistently getting stuck in Safe Mode at 33% while prompting me to connect the controller and then download an update via USB. I followed online advice to initialize the PS4, which temporarily fixed the problem. However, the same issue has resurfaced weekly even though I always properly shut down the console. In addition, the system has been lagging and taking longer to load, further complicating matters. Even after putting it in rest mode, the problem persists upon restart. I'm looking for insights on why this recurring problem is happening and any preventive measures I can take to avoid it in the future.

I recently discovered that my friend, inadvertently while on my phone, accessed the PlayStation app using my account. He proceeded to send an inappropriate message from my account to his through the messaging app on the PlayStation app. Later, he logged into his own PS4 and reported the message, unbeknownst to me. Consequently, I was unaware of this transgression until I found out that he reported me for his actions. The following day, as I tried to join my friends for a game of Siege, I encountered difficulty logging in as my account had been suspended. Despite numerous attempts to contact support, I have been unsuccessful due to it being a Sunday. I am seeking assistance to have my account unbanned. Thank you for your help.

I am unable to log in to my account V124_7 after 8 months. The email I believed was associated with it is incorrect, and the password I thought was correct doesn't work. I mainly played GTA V, accumulating roughly [redacted] hours. Other games in my repertoire include Paladins, Let It Die, Fortnite, and Horizon Zero Dawn on disc. The PlayStation4 name linked to the account is V124_7. Although my actual date of birth is 25/03/[redacted], I may not have used it for registration. The serial number of the PlayStation 4 used to create the account is 02-[redacted]3-[redacted]. Regarding security questions, I am unsure but a potential answer could be "Glasgow." I didn't want a credit card linked to the account, but I might remember the last 4 digits if necessary.

To whom it may concern, I am writing to address an issue with my PlayStation account. My PlayStation ID is [redacted] Recently, I encountered a problem when trying to sign in on my PS4, which usually has instant sign-in enabled. However, the system prompted me to sign into the PlayStation Network, which I attempted multiple times. Despite my efforts to reset my password and requesting a reset link through email, I did not receive any confirmation emails. After repeatedly checking my email for an extended period, I realized that the reset password email was never delivered. Upon further investigation in my email history, I discovered an email dated last month stating that my sign-in ID had been changed, although it did not specify the new ID. I did not request this change, and now I find myself locked out of my account, potentially due to it being compromised. I am seeking assistance in reverting my account back to my original email address. Your prompt attention to this matter would be greatly appreciated. Thank you in advance.

Hello, I am Ali Hamza, also known as Blackmonster77 in the game. You can reach me at [redacted] I am reaching out because my account has been hacked, and all my information has been changed, including the password. The hacker has taken control of my account and refuses to give it back. Despite contacting support, I have been unable to retrieve my account because it is in the US region. I am seeking help to regain access to my account, for which I have invested a significant amount. Please advise me on how to recover my account and secure it from future attacks. Thank you.

While playing Star Wars Battlefront II on June 2, [redacted], for about an hour with my friend, we decided to switch to a different game temporarily. Upon returning to Star Wars Battlefront II, the game was no longer available despite having played it just hours before. I checked my PlayStation library, but the game was missing. In the PlayStation store, it was prompting me to repurchase it for $24.99, even though I had already preordered the game before its release and spent $80 on it. I am seeking assistance to retrieve my purchased game as all my data on the PS4 system seems to have vanished, except for my profile trophies which are still intact. The situation is confusing, and I would appreciate any help in resolving this issue.

On June 2, [redacted], my friend and I played Star Wars Battlefront 2 for a couple of hours. We switched to Jump Force for a few matches and planned to go back to Battlefront 2. However, when I tried to access Battlefront 2 again, it was missing from my home screen and library. I checked the PlayStation Store, which prompted me to repurchase it for $24.99, even though I had already preordered it for $80. All my trophies are still on my profile, but the game and data seem to have disappeared. I am unsure why this happened. My System Software is 6.71. My PSN is ExP_Kidghost02, and I am using a PS4-[redacted] with the password Ghostzone11. I just want my game back so I can enjoy playing with my friends again.

I would like to request the unbanning of my account. I did not violate any community guidelines and would appreciate resolving a misunderstanding. My account was inadvertently left signed in on someone else’s PlayStation, resulting in unauthorized charges on my bank account. Upon noticing, I promptly canceled the card. Unfortunately, the person continued to make charges, leading to my ban. In confusion, I created a new PSN account with a different card. However, I am eager to retrieve my original account, as I put significant time and effort into building it on Fortnite. Gaming is a major pastime for me, especially given limited entertainment options in my area. Without my original account, my motivation to play has decreased. I have been actively gaming daily since New Year's when I first acquired my PlayStation. Thank you for your assistance.

This morning, I accessed my account, then engaged with an individual on Instagram regarding FIFA and coins. After providing my PlayStation email and password, I was assured it would be a quick process. However, two hours later, I lost online access and my PSN login failed. A friend confirmed I was supposedly playing FUT Draft, even though I was offline. Suspicious that my account was compromised, I had the activity screenshot, indicating a language change to French from my English settings. The information shared is: Email - [redacted], Password - Manchester13, and Username - Hutts880. I am seeking assistance to restore my PlayStation network account, regaining access and ensuring the individual responsible is blocked for exploiting this situation.

We encountered a recurring issue where the account was banned again despite me thinking it was resolved. The disputed amount at hand is $84.99, which is the same amount from the April and May incident. Back in April on 4/23, I noticed three charges made on the same day, leading me to dispute two charges that seemed duplicated in error. To rectify the situation, I purchased cash cards totaling $[redacted].97 and reactivated the account. Now, facing another charge of the same sum, I seek clarity on the date and nature of this transaction. Taking precautions, I have removed all linked cards as a measure to prevent unauthorized purchases, especially by my grandson without prior consent. The account is registered under the name Micah Parker, with the username jmparker_22 and contact email [redacted]

Recently, my system was repeatedly hacked while playing World of Tanks within the last 24 hours. The hackers have taken control of my tank, used lag switching, and employed various hacks in the game. It seems like Wargaming is aware of these activities and may even be promoting them by selling hacks that require system jailbreaking. As a result, my PlayStation has been experiencing slowdowns. I am seeking advice on how to run a diagnostic to detect any malware, including potential back doors that could jeopardize sensitive information like my bank details. I want to highlight the widespread hacking and cyber threats that have become prevalent in the game over the past few weeks. While there have always been some instances of hacking, it has now become excessive. I understand the seriousness of hacking and hope that measures can be taken to safeguard fair players from these attacks. Thank you.

My PSN account was suspended three days ago for 3 days and then again recently for an additional 7 days. I'm frustrated because I believe I have not violated any rules. There's an issue with another user, PSN ID Grambystardawg, who keeps creating accounts to falsely report me. I have blocked this user, but I'm still facing suspensions. I have invested a lot of money on PlayStation through the store and PS Plus, so I urge PlayStation to review my account thoroughly to see that I have not done anything to warrant these suspensions. Please unsuspend my account as soon as possible.

Hello! I'm Ismael, seeking help with two issues on my PlayStation. Firstly, when receiving messages from friends, I encounter a problem where their names, avatar icons, and messages are not displayed. Instead, I only see a default smiling avatar icon with a message saying "you have received a message." To view the messages, I have to navigate to the Messages section. Secondly, I preordered Mortal Kombat 11 Premium Edition with early access to a character on the 18th. However, when I try to access the character, PlayStation displays a message stating that it's not for sale or doesn't exist. Any help in resolving these issues would be highly appreciated.

After winning a 1v1 against a friend, he reported me out of anger, leading to my account getting permanently banned. He has expressed regret and I am eager to have my account reinstated. I have dedicated years to building progress in my games and have made substantial investments in PS Plus, games, and in-game purchases. My PSN name is @JACKARITOS. The ban has been in place for months now, and I am feeling the impact on my mental health since gaming is my primary social outlet. Please, kindly review my case and lift the ban to restore my ability to interact with friends and rebuild my confidence. Thank you for your consideration.

I recently received a ban on my primary PS4 account due to offensive language. I previously spoke with a support agent who couldn't provide specifics on the reason for the ban. Here is my side of the story: A friend who accessed my account messaged offensive content to another player from a different console during a gaming session. This led to a report against my account, resulting in a sudden suspension for 30 days as explained by the agent. I seek to share my perspective to possibly lift the ban on my primary account and restore my online access.

I purchased an account from a friend that includes three games: Assassin's Creed Black Flag, Syndicate, and Unity. I have been using it for over a year, but after a break due to exams, I found the games locked with a sign-in issue. It appears my account was hacked, as the password was changed. When trying to log in, the system doesn't accept my credentials. I recall a message about multiple users on the account. Here are the hacked account details: Email: [redacted] Password: Hacked1907 I need assistance to regain access to my account and games.

While I was playing games on my PlayStation account, I suddenly got logged out. When I tried logging back in, the system prompted me to sign into PlayStation Network. However, when I attempted to log in with my details, it kept saying my password or email was incorrect. As I tried to reset the password, I noticed two emails were sent confirming changes to my password and email address. Despite reaching out to PlayStation support five times, I haven't received the assistance I need to regain access to my account. I am eager to have this issue resolved promptly so I can access the games I have purchased. It is important for me that PlayStation assists me in recovering my account so I can resume using it.

I recently had Chase Fraud investigate unauthorized charges on my grandson’s account for over $[redacted] in games. His account was closed during the investigation, but I have since resolved the issue with Chase and covered the charges. However, the fraud claim was canceled, and now I need his account reopened to review all the game purchases. His usernames are LiL King and IAMkillMONGER - Zz. Thank you for your help. My Chase account number is [redacted].

Hello, I am seeking assistance with recurring hacking issues on my PlayStation account and multiple instances of credit card fraud. Despite previously addressing this with my bank, unauthorized debits from the PlayStation Network continue to occur. I usually use PlayStation cards instead of credit cards, and I am unsure why this problem persists. I am looking for guidance on resolving this issue and possibly receiving a refund. The recent unauthorized charges are as follows: June 20th - $19.99, June 18th - $6.48, May 14th - $9.98, and May 13th - $21.16. The transactions only list debits to PlayStation Network without reference numbers. Any assistance with this matter would be greatly appreciated. Thank you for your attention to this matter.