Playstation Customer Service Issues

I wanted to share some background information before addressing my concerns about Anthem. As a longtime fan of Bioware, I have enthusiastically supported their games over the years. Despite EA's questionable reputation, I was optimistic about Anthem due to the collaborative effort involved in its development. However, recent incidents have significantly impacted my interest in playing the game, leading to frustration. Working at a comic book store, I value the hard-earned money I invest in my hobbies. I believe many can empathize with this perspective. I firmly believe that consumers, like myself, deserve the right to request a refund for a product that was falsely advertised and caused technical issues on my PS4. This goes beyond a simple inconvenience; it raises concerns about the legality of Bioware and EA's actions.

I encountered a problem with my PS4 where I kept receiving different "serious error" screens like "CE-[redacted]-2" and "CE-[redacted]-8." I tried restarting and resetting the settings back to default. However, when I logged back in, my saved data and purchased games were missing. I couldn't find the option to log in with my main account. Even when I tried logging in as a guest with my main account, the saved data didn't appear. I never selected any option to erase my data, so I'm puzzled about why this happened. Additionally, I'm unable to switch users on the console. I wonder if there's any connection to the issue stemming from the fact that the console where I created the user was disconnected without deleting anything.

I was using my old PSN account, Goldtroop14, from my PS3 days and continued using it on the PS4 sporadically. Trying to play MW3 recently, I was prompted to enter a specific password from Sony. Despite knowing my password is correct as I keep them updated and safe, it kept showing as incorrect. Attempting to reset the password didn't work either as the email linked to the account seemed too old to still be in the system. I have a new email I can update the account with as I have purchases dating back 8 years. Despite these account issues, I trust it will be resolved. I appreciate any assistance possible. Thank you.

Upon turning 18, I attempted to switch my account to an adult one but got locked out due to the two-step verification as my phone number had changed without back-up codes. My gamer tag is Wolf_by_blood84, the account email is [redacted], and the password is Shadow3699. I've been locked out since November despite being told it would be resolved within 24 hours. I'm feeling desperate. Please assist. For further details, reach me at [redacted] My only wish is to regain access to my account and remove the two-step verification. Thank you and have a good day or night.

During my Twitch live stream, someone requested my PayPal information and then asked for my email. This individual used my email to discover my real name and location. Subsequently, they impersonated me with PlayStation support and managed to disable my 2-step verification. While streaming, I received a notification on my phone that the 2-step verification was turned off, followed by being logged out of PlayStation and receiving an email about changes to my password and email. When I reached out to PlayStation support, they claimed I had contacted them multiple times already, which was incorrect because it was my first interaction. This incident made me realize the person had been pretending to be me.

Around three months ago, my brother made a £3.99 purchase on Fortnite. Usually, I remind him to remove our bank account details after each purchase to avoid unauthorized charges by Playstation. Unfortunately, this time he forgot, and Playstation ended up charging £[redacted] without our consent. My dad contacted the bank, and we managed to get the money refunded. However, Playstation mistakenly banned my account, thinking we were involved in a scam. All we wanted was to recover the extra money spent without permission. I kindly request Playstation to reinstate my account as we did not engage in any wrongdoing that warrants a permanent ban.

I recently paid to have my banned account reinstated on the PS4 network. After receiving an email from the network administrator instructing me to pay off the remaining debt to regain access to my account, I entered my PS4 card details and the transaction was successful. I was informed that my account would be restored within 24 hours. Later, I attempted to make a purchase for $4 on another account, assuming the $20 I paid was deducted from the PS4 card. Now, I am waiting for my original account to be restored so I can use the remaining balance for other purchases. Could you please deduct $21.01 from my other account, [redacted], to settle the debt on my banned account, [redacted]? Thank you.

Hello, I am in need of assistance. Earlier, approximately 30 minutes ago, I attempted to log in but received a message stating that my account has been temporarily suspended for 7 days due to a report. The situation arose when I removed a player from my party to allow a clan member to join. I solely play Bo4 with my clan members, and being accused of hate speech or hateful content is unfounded as I am not a hateful individual. I checked my email and was informed of the report. I kindly request your help in resolving this matter promptly. I value playing with my fellow gamers and this incident seems to have been triggered by the player's reaction to being removed from the party. Thank you for your assistance in advance.

I used the contact email to create a PSN account, "dzeris13," about 2 years ago. It got hacked, and around [redacted]-[redacted] euros were spent on coins for a game I don't like, Fifa 17, through PayPal. They refunded the money, but my account was banned. After contacting PS support, they fixed the issue, but as I was underage, the account had to be set up under my parents' account with a different email. Now that I'm an adult, I want to switch the email back, but two PS support members mentioned that the account is still active, even though it was set up as "dzeris13." I currently use this account under a different email, and I'm puzzled as to how the provided email is still linked to an active account. How is this possible and how can I regain access to it?

My 13-year-old son recently received a text from PS4 and inadvertently responded, resulting in an unexpected £40 charge on our phone bill. As his mother, I cover his phone expenses and in-game purchases, especially for Fortnite. I am concerned about the duration and reason for the network and online feature ban imposed. It seems unjust to penalize his account for a situation where he was unaware of the charges. I have invested significantly in his account, and he has made substantial progress that I believe should not be compromised due to this misunderstanding.

I was attempting to log in to my account on Saturday night, May 11th. I needed to reset my password but couldn't remember my email account password. Despite various attempts, I'm struggling with the date of birth verification. I possess ample information about my account. My Player ID is G2_Rey797890, and I can provide a copy of my ID if necessary. Unfortunately, I can't recall the Password to my Sign In ID or my PlayStation password. I kindly request a password reset, as my account contains numerous games. I'm willing to share details such as my Last Purchase, My Games, My Sign In ID email, and a few passwords I've tried. Please assist me with resetting my password as I have essential account information. Thank you!

I recently deactivated my PSN account, and now I am unable to connect to PSN at all. My internet settings appear to have changed since deactivating my account. I need help restoring them, particularly the DNS settings. I can't connect at all, which is frustrating. Resetting the internet modem temporarily fixes the issue but disconnects me the next day, happening three days in a row now. I would appreciate any assistance you can provide via email promptly. I believe this may be related to deactivating my account and causing this connectivity problem. Any advice on resolving this issue would be greatly appreciated.

My PSN account with the username xFree3B was hacked, and someone changed the password, messaging my friends for details and pretending to be me. Despite reaching out multiple times to Sony, the situation hasn't been resolved. Sony informed me that I'm banned from messaging due to the hacker's actions. I am unable to access my main account xFree3B because of the changed password. It's distressing that my games are locked, and I can't play them. I need help to recover my account, even with the messaging ban. I have proof of the hacker messaging my cousin from my account if required. I hope for a resolution soon as this situation is unfair and troubling. Thank you for understanding and addressing my concerns.

Dear DiehardLuigi1, You received a temporary suspension on your PlayStation Network account due to content that violated the Code of Conduct in the Terms of Service. The suspension will last for 3 days. During this period, you won’t be able to access online multiplayer, the PlayStation Store, and other network features. It's important to be respectful and considerate while using the PlayStation Network to avoid further penalties. Take a moment to review the Code of Conduct Dos and Don’ts. Your account will be reinstated on [redacted]. Sincerely, PlayStation Network Safety & Moderation Team

Hello, my name is Branden Garland. I recently learned that my account associated with the email [redacted] has been banned. This account holds all my purchases and game data, and I am unable to log back in. I recall there was a recent dispute about a purchase that I did not make, which might have led to the ban. I have never encountered any issues with your service before, so I am perplexed as to why my account has been banned. It is crucial for me to regain access to my account as it contains all my important information. I kindly request to review my account history to verify that I have not had any prior troubles. Thank you.

My username, DatKneegaLuke, was deemed offensive by PlayStation. Despite the numerous truly offensive usernames allowed, mine resulted in a week suspension which was supposed to end early Thursday. However, even after the suspension period should have ended, my account remains locked. I am seeking a refund for the time I was unable to use my paid annual PlayStation Plus subscription. If my request is not honored, I may have to switch to Xbox. It is frustrating that such a minor issue led to such a severe punishment, making me question the platform's fairness.

I loaned my PlayStation 4 to my sister's boyfriend for a week, and upon getting it back, I'm now struggling to access my account on the PlayStation Network. An error message indicates that my account has been banned or temporarily suspended. During the time he had the console, it logged in effortlessly. I've attempted to create a new account, but the issue persists. I am seeking assistance to resolve this matter as I have invested a significant amount of money in this account. Resetting the password through email and phone verification has been unsuccessful, as it keeps displaying an error message at the verification stage. Any guidance on how to regain access to my account would be greatly appreciated. Thank you.

I am reaching out to address the recent banning of my PSN account, which has left me perplexed. My account experienced unauthorized access multiple times last week, which is highly concerning. I primarily share the account with my younger brother, and we have invested in games and data that are now inaccessible due to the ban. This situation has not only distressed me but also greatly impacted my brother. Reversing the ban is crucial as it is causing significant distress within our family. Failure to lift the ban could escalate the situation, leading to further discord and disputes over an issue we are not responsible for. I kindly request the prompt resolution of this matter to restore access to our account, which we believe has been unjustly and mistakenly banned. Thank you for your attention to this urgent matter. My ID: haamid321

Hi PlayStation, My name is Clayton Tate, and I have been a loyal customer since the PS1 days. I am reaching out to report that my PS4 account, under the username KTateGamesYT, has been hacked for the fourth time. This account is significant to me as I have had it for 3 to 4 years and have made over [redacted] purchases. The most recent breach occurred on May 3rd. I have been in contact with PlayStation Support multiple times since then. The hacker has changed my sign-in ID and is accessing the games I've bought, preventing me from playing or accessing PSN. I am unable to showcase PlayStation's products through videos and streams. I am seeking urgent assistance from Sony's technical support, CEO, or security team to reclaim my account, update my email, and enhance its security measures, including reinstating the protection that prevented changes without my authorization. Additionally, the hacker has repeatedly disabled my Two-Step Verification, so I hope for improved security measures in the future. Thank you for your attention.

Hello PlayStation, My name is Clayton Tate, and I have been a loyal customer since the Ps1 days. Unfortunately, I need to report that my Ps4 account, under the username KTateGamesYT, has been hacked for the fourth time. I've had this account for about 3 to 4 years and have made over [redacted] purchases, investing both time and money into it. The latest hacking incident occurred on May 3rd. I have been in touch with PlayStation Support, but they mentioned that they were unable to make any changes at that time and suggested that my account might be under investigation by Sony. The hacker has been accessing and playing the games I have purchased, preventing me from signing into PSN as they changed the Sign in ID (email address) associated with the account. This situation has hindered my ability to enjoy the games, create content, and showcase my support for PlayStation. I am reaching out to Sony for assistance from their technical team, CEO, security personnel, or anyone who can help me recover my account promptly. I am eager to regain access to my account, update the email linked to it, and hopefully reinstate the security measures that were previously in place to prevent unauthorized modifications. Furthermore, the hacker has repeatedly deactivated my Two-Step Verification, indicating that stronger security measures are necessary to safeguard accounts effectively. I appreciate your attention to this matter and hope for a swift resolution to reclaim my account and restore its security features. Thank you for your understanding. Best regards, Clayton T.