Want to change my online ID but restrictions block it

GetHuman-caidenem's customer service issue with Playstation from May 2019

Help with my Playstation issue
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The issue in GetHuman-caidenem's own words
Change Online ID ... So I was really really excited that finally I can change my online ID. Just to realize I’m not allowed to because I’m under age. But I was really confused on why a child can’t change there name. I mean can’t you make it so that someone ** years or older can change it? It’s just I’m just frustrated with it because before I was spending months trying to figure out ways to change your online ID. And when it finally became I feature I was so sad only to see that I can’t change it. I hope you see this and maybe think about your restrictions. Thank you.
Why should age matter if you want to change you online ID?
They could make it right by changing restrictions
I’ve been a customer for about * years or * year
I’ve tried everything
I have an issue with Playstation too
How GetHuman-caidenem fixed the problem
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Playstation

Ps* Pro
Customer service issue
Reported by GetHuman-caidenem
May 10th, 2019 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 6 customers so far
Similar issue to 42567 others
0 customers following this
Items needed
Console Type
Game
Email on Account
Password
Name
Date of Birth
Purchase Amount
Transaction Number
Timeline
GetHuman-caidenem started working on this issue
May 10th 2:18am
GetHuman-caidenem indicated the issue is not fixed yet.
May 11th 2:42am
GetHuman-caidenem indicated the issue is not fixed yet.
May 12th 12:57am