On **th Jan the account got HACKED. I did NOT share no info. ***%, anyway I called up a...

GetHuman-wikiloui's customer service issue with Playstation from April 2019

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The issue in GetHuman-wikiloui's own words
On **th Jan the account got HACKED. I did NOT share no info. ***%, anyway I called up after it happened and the team kept telling me it was TEMP banned. And all I had to do was send valid photo ID and then it'll get unbanned. After a month, I called up Sony and they told me it was perma banned and to create a new account all because "account sharing' which I never did. Not ONCE. I read the ToS when the account was created and I know I didn't do anything. This is ridiculous. I want the acc back, I'm innocent in this. I'm very mad that they ban it because of this reason which is FALSE. All I were doing was playing fortnite then I get signed out. What's that about Sony? Then you punish me for your security? Not fair in the slightest. I'm not giving up until it gets unbanned because there's a lot of money on there and spent hours on there too and you take that away all because you think I account shared? If I did I wouldn't called you up and said I was hacked. Sort this out or I'll get a lawsuit against you people. I'm tired of this. You went against your word also which doesn't look good on you people either, I have it recored too. And then who loses? You guys. Get it sorted asap because if you don't I will take matter into my own hands because I'm depressed over this and I don't get out the house much either because of problems I have with my body and psn took that away from me for NO REASON. It isn't fair Sony. Getting me more mad while I think about it and write this down. I want it sorted Sony and I mean this. You're blaming someone for your security? Nah that isn't really good is it? How will that look against you? I have all the screenshots, calls and recordings of you guys telling ME that it'll get unbanned once I did what you asked. Giving you **hrs to sort this or I will. Get it unbanned or I'll call a lawyer and get it back that way, no more Mr nice guy. I tried that but you just repeat the same lame excuse. Final chance Sony. You took my happiness away from me too. Isn't fair also. What else isn't fair is that you blame ME for getting hacked. I'm not being depressed anymore about this so either fix it or I will. Asap. I got all the evidence against you. Do the right thing Sony and unban it because I'm innocent this. Waiting for your reply within **hrs. Also, I almost tired killing myself because you took something that I love doing away from me because of some lame excuse and that's not right or fair in that matter. Don't come back with the same excuse either because if you do I'll phone up a lawyer and take it from there because this is messed up. REALLY MESSED UP. I'm.not suffering for your mistakes, nope. Not anymore because frankly, I didn't do anything. It gets me upset. De pressed and suicidal. I'm not doing this anymore. I'm not putting myself through that suicide thing again for your MISTAKES.

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Playstation

Customer service issue
Reported by GetHuman-wikiloui
Apr 12th, 2019 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 38422 others
0 customers following this
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Timeline

GetHuman-wikiloui started working on this issue
Apr 12th, 2019 3:46pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 12th, 2019 3:46pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 12th, 2019 7:56pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 12th, 2019 7:57pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 12th, 2019 7:57pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 12th, 2019 8:28pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 13th, 2019 4:07pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 13th, 2019 5:45pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 13th, 2019 8:51pm
GetHuman-wikiloui indicated the issue is not fixed yet.
Apr 14th, 2019 8:08am

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