Before contacting them, items GetHuman-tlynnb may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-tlynnb's own words
I am upgrading my hard drive on my ps*. I need to save all the game data to my usb drive so that I know for sure it will be able to be loaded onto the new hard drive. When I go to download saved game data in the settings "data management" section all of my games are there accept for one "Dead By Daylight" it is a game I downloaded for free as a playstation plus member. When I go to the game icon and hit the "options" button on the remote controll and go to the "upload saved data" it shows no saved game data. My problem is that I don't want to disconnect the hard drive and not be able to get that game again and keep my same information from the game (which normally would be saved data). I fear that if I cant get the game and the current progress made on the game that I will want to put the old hard drive back in and I will loose everything off the hard drive once its disconnected from the ps*.
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