My son was contacted via chat this morning and from what I am told the conversation too...

GetHuman-jbpoulos's customer service issue with Playstation from October 2018

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My son was contacted via chat this morning and from what I am told the conversation took an x rated turn that was very disturbing. I would like to see if there is any further information that can be retrieved. He removed himself from the chat group and told my wife and I about the interaction. I am trying to see if the person can be reported. He stated that the person asked his age and location. Her name was Amanda and she was ** and lived in California. The conversation then went x rated. It then involved in what general terms that my son is comfortable enough to tell me that it involved anal and *******. I have since changed the privacy settings on his account to friends only. I need to know what happened and would like a transcript of the conversation. His username is DiamondWielder**. My son is under ** and this is not acceptable. I would like to be informed of actions taken against the user that interacted with my son.
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Playstation

Customer service issue
Reported by GetHuman-jbpoulos
Oct 18th, 2018 - a mon ago
I have an issue with Playstation too
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Timeline
GetHuman-jbpoulos started working on this issue
Oct 18th 2:46am
GetHuman-jbpoulos confirmed the issue is fixed. Hooray!
Oct 18th 2:47am