My son was contacted via chat this morning and from what I am told the conversation too...

GetHuman-jbpoulos's customer service issue with Playstation from October 2018

7938 similar
0 following
Help with my Playstation issue
How did GetHuman-jbpoulos do it?
Waiting to hear how GetHuman-jbpoulos fixed the problem to share with other customers.
The issue in GetHuman-jbpoulos's own words
My son was contacted via chat this morning and from what I am told the conversation took an x rated turn that was very disturbing. I would like to see if there is any further information that can be retrieved. He removed himself from the chat group and told my wife and I about the interaction. I am trying to see if the person can be reported. He stated that the person asked his age and location. Her name was Amanda and she was ** and lived in California. The conversation then went x rated. It then involved in what general terms that my son is comfortable enough to tell me that it involved anal and *******. I have since changed the privacy settings on his account to friends only. I need to know what happened and would like a transcript of the conversation. His username is DiamondWielder**. My son is under ** and this is not acceptable. I would like to be informed of actions taken against the user that interacted with my son.
GetHuman-jbpoulos did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-jbpoulos fixed the problem
We are waiting for GetHuman-jbpoulos to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid
Follow this issue
See how GetHuman-jbpoulos fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-jbpoulos
Oct 18th, 2018 - 3 mons ago
I have an issue with Playstation too
Seen by 4 customers so far
Similar issue to 7938 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Console Type
Email on Account
Date of Birth
Purchase Amount
Transaction Number
GetHuman-jbpoulos started working on this issue
Oct 18th, 2018 2:46am
GetHuman-jbpoulos confirmed the issue is fixed. Hooray!
Oct 18th, 2018 2:47am