PS* froze while in a game. **Headphone volume (connected to controller) went mute, thou...

GetHuman-feizaoso's customer service issue with Playstation from October 2018

7400 similar
0 following
Help with my Playstation issue
First: share to improve GetHuman-feizaoso's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-feizaoso's next move: call Playstation.
The best way to get your problem resolved is to tap the button below to start calling Playstation. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-feizaoso may need:
Console Type, Game, Email on Account, Password, Name, Date of Birth, Purchase Amount, and Transaction Number
The issue in GetHuman-feizaoso's own words
PS* froze while in a game. **Headphone volume (connected to controller) went mute, thought controller switched to new profile. LED indicated still under same user (we'll call user B). No inputs made on controller were showing up on screen. *Tried turned off controller (holding PS button for ** seconds) and back on, nothing.**Blue screen appears ERROR MESSAGE CE-*****-*.****Checked system status on other account (User A), system up-to-date. Cleared some space in storage. Free space***GB.**When switching to account that received error message (User B) screen freezes error message pops up again. This happens every time I try to switch to User B.**Created account on friends PS* with User B login setting. Switched over, error message.**I've tried restarting, turning off, and put PS* in rest mode.
GetHuman-feizaoso did not yet indicate what Playstation should do to make this right.
I have an issue with Playstation too
How GetHuman-feizaoso fixed the problem
We are waiting for GetHuman-feizaoso to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Playstation's attention and get better help faster. Tap below to get started.
Having Playstation issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Playstation email you?
This email address isn't valid
Follow this issue
See how GetHuman-feizaoso fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-feizaoso
Oct 13th, 2018 - 2 mons ago
I have an issue with Playstation too
Not resolved
Seen by 2 customers so far
Similar issue to 7400 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-feizaoso started working on this issue
Oct 13th 3:26pm