I went to location (** broadway) NYC, to cancel my membership in November ****. My job...

I went to location (** broadway) NYC, to cancel my membership in November ****. My job moved to mid town. December **** I was charged, but I let it go thinking it was a mid month cancellation. Now January **** I was charged $** for the new year membership !! I called and called left messages for a Victor, whom I'm still waiting to hear from, apparently he lives in meetings. I went in person waited for ** minutes only to have the person at the desk say she couldn't help me * I need to speak to Victor. Once again I left my name and number. I just called as I write this, Jan * **** ***pm, Pharaoh, whom answered the phone was not helpful at all, She first asked whom was calling, then Victor is in a meeting. I did get loud with her, because at this point I feel that i am being jerked around. Is this common practice from your franchise owners * Terrible customer service, and from the reviews I have read this is BAD business. I called the *** number for corporate and proceeded to be on hold for someone for ** minutes !!! Again BAD customer service ! Fed up with the lack of service all around. I want my refund period !