I went to location (** broadway) NYC, to cancel my membership in November ****. My job...

GetHuman4218174's Cancel Membership issue with Planet Fitness from January 2020

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The issue in GetHuman4218174's own words
I went to location (** broadway) NYC, to cancel my membership in November ****. My job moved to mid town. December **** I was charged, but I let it go thinking it was a mid month cancellation. Now January **** I was charged $** for the new year membership !! I called and called left messages for a Victor, whom I'm still waiting to hear from, apparently he lives in meetings. I went in person waited for ** minutes only to have the person at the desk say she couldn't help me * I need to speak to Victor. Once again I left my name and number. I just called as I write this, Jan * **** ***pm, Pharaoh, whom answered the phone was not helpful at all, She first asked whom was calling, then Victor is in a meeting. I did get loud with her, because at this point I feel that i am being jerked around. Is this common practice from your franchise owners * Terrible customer service, and from the reviews I have read this is BAD business. I called the *** number for corporate and proceeded to be on hold for someone for ** minutes !!! Again BAD customer service ! Fed up with the lack of service all around. I want my refund period !

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Planet Fitness

Cancel Membership issue
Reported by GetHuman4218174
Jan 7th, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1139 others
0 customers following this


GetHuman4218174 started working on this issue
Jan 7th, 2020 11:14pm