Good morning , I would like to know what the status is of my complaint. I had used Goog...
GetHuman-maykeld's customer service issue with Planet Fitness from July 2019
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The issue in GetHuman-maykeld's own words
Good morning , I would like to know what the status is of my complaint. I had used Google translate to translate from Spanish to English last time and now I have a friend who is translating for me and tells me that Google translate didn't translate exactly what I was trying to say. I just want to tell you that I've been a member of planet fitness for * years and I have never had any issues with anyone until now. About a week ago I came in to workout at * am my regular morning routine. I was then told by the girl who works the front desk that I wasn't allowed to come in and that my membership was cancelled by orders of the manager John. Now I didn't get any explanation of why. The front desk girl was kind enough to show me a picture message that had been sent from John the manager of me. I have a real issue of this because I had not given anyone consent to take any pictures of me when I workout. I was provided with John's phone number and I gave him a call a day later asking what had happened. John was unreasonably rude citing that he had received plenty of complaints and that that was that. I first of all had never received any notice or warnings of any complaints. Which leads me to believe that the picture taken of me where from John's friend. I did not know you had to be friends with the manager to be a member of this club. I've always had a positive experience with planet fitness but this situation has really changed my views of the club and has changed the views of many of my friends who go there. All I want is to be a member once again and for some kind of repercussions towards John which in my opinion has done a very poor job thus far.
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