Good morning , I would like to know what the status is of my complaint. I had used Goog...

GetHuman-maykeld's customer service issue with Planet Fitness from July 2019

Help with my Planet Fitness issue
First: share to improve GetHuman-maykeld's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-maykeld may need:
Account holder name, Membership number, Email address on the account, and Billing address
The issue in GetHuman-maykeld's own words
Good morning , I would like to know what the status is of my complaint. I had used Google translate to translate from Spanish to English last time and now I have a friend who is translating for me and tells me that Google translate didn't translate exactly what I was trying to say. I just want to tell you that I've been a member of planet fitness for * years and I have never had any issues with anyone until now. About a week ago I came in to workout at * am my regular morning routine. I was then told by the girl who works the front desk that I wasn't allowed to come in and that my membership was cancelled by orders of the manager John. Now I didn't get any explanation of why. The front desk girl was kind enough to show me a picture message that had been sent from John the manager of me. I have a real issue of this because I had not given anyone consent to take any pictures of me when I workout. I was provided with John's phone number and I gave him a call a day later asking what had happened. John was unreasonably rude citing that he had received plenty of complaints and that that was that. I first of all had never received any notice or warnings of any complaints. Which leads me to believe that the picture taken of me where from John's friend. I did not know you had to be friends with the manager to be a member of this club. I've always had a positive experience with planet fitness but this situation has really changed my views of the club and has changed the views of many of my friends who go there. All I want is to be a member once again and for some kind of repercussions towards John which in my opinion has done a very poor job thus far.

GetHuman-maykeld did not yet indicate what Planet Fitness should do to make this right.

How GetHuman-maykeld fixed the problem

We are waiting for GetHuman-maykeld to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Planet Fitness customer problems.
What Is the Planet Fitness Cancellation Policy?How Do I Join Planet Fitness?How Do I Cancel My Planet Fitness Membership?How Do I Freeze My Planet Fitness Gym Membership?How Do I Move My Planet Fitness Membership?
Do you have a customer issue as well?
We can help you get Planet Fitness's attention and get better help faster. Tap below to get started.
Having Planet Fitness issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Planet Fitness

Customer service issue
Reported by GetHuman-maykeld
Jul 5th, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1649 others
0 customers following this


GetHuman-maykeld started working on this issue
Jul 5th, 2019 3:19pm