There are several issues that need to be addressed if the center is to remain open...
GetHuman-buffalo_'s customer service issue with Planet Fitness from May 2018
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There are several issues that need to be addressed if the center is to remain open.**. Some members of the same *** have been entering the same tanning booth as a pair. Totally unacceptable. This issue has been brought to the attention of employees who have said it is above their pay level to address but they would pass it on. Several members are quite upset. I have talked to several professional individuals about this and they said that a call to the Health Department would get results. A sample of matter on the tanning bed could result in Planet Fitness losing their license and the facility could be closed.*SOLUTION : Place a sign above each room that states: Only one member is permitted in room. Failure to observe will result in loss of membership.**Problem: Staff members are told not to address issues on matters concerning use of phones while on treadmills, Loud conversations are the norm while others are trying to watch different programs on televisions provided* this is a gym and not just a hangout for social gathering. The employees are friendly and seem to have their hands tied by management to address issues. The facility is on North Broadway in Knoxville, Tn.**Solution: give employees more authority to address issues when they occur. Employee training is essential and they seem to have none. *Final Note: Several of us are prepared to do whatever it takes to prohibit same *** individuals from entering rooms that contain tanning beds in pairs. Not acceptable and will be reported to Health Department if necessary. Overall, this is a good gym that needs to be committed to all the members and with a few changes it can be an excellent facility for the public.
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