Pinterest Customer Service Issues

Archive 14

The following are issues that customers reported to GetHuman about Pinterest customer service, archive #14. It includes a selection of 20 issue(s) reported December 10, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Christa Pelicci from Stamford, CT. I apologize for contacting you at this late hour. I am experiencing some difficulties with my Pinterest account as Christa Pelicci from Stamford, CT. I am a fan of the young actor Henry Cavill, and unfortunately, I am being bullied. This behavior needs to stop. Thank you.
Reported by GetHuman844730 on الثلاثاء ١٠ ديسمبر ٢٠١٩ ٠٢:٢٧
I have enjoyed exploring new ideas on this platform for years. However, I was shocked to see a post featuring a red vintage Corvette with the Confederate flag painted on it. I was unaware that Pinterest was endorsing racism. I believe that creative ideas should positively impact those who receive emails, avoiding political or racist content. I take this matter seriously and plan to inform everyone on my mailing list, Facebook, and Twitter about Pinterest's questionable direction. Kindly unsubscribe me from your mailing list immediately and permanently. Regards, [redacted]
Reported by GetHuman-dgblocke on الثلاثاء ١٠ ديسمبر ٢٠١٩ ١٤:٥٠
I recently started a blog and connected a business Pinterest account to my personal account. While I can access the business account directly, it is not visible when searched for in the people section using the name "Get Smart Soon." I am unsure how to make it searchable or if I should create a new account, possibly as a personal one. Any assistance on resolving this issue would be greatly valued.
Reported by GetHuman4074260 on الثلاثاء ١٠ ديسمبر ٢٠١٩ ١٩:٥٨
I am having difficulty contacting anyone on your website. I have been scammed by a company advertised on your site, Pretty Little Deal Store. I ordered a small grinder polisher from them but received approximately 50 cents worth of sanding belts instead. I have tried emailing them with no response and it seems impossible to report this issue through your site. I am disappointed and frustrated as I believe Pretty Little Deal Store is fraudulent.
Reported by GetHuman4074910 on الخميس ١٢ ديسمبر ٢٠١٩ ٠١:٢٠
My Pinterest account was suspended over a month ago. Despite receiving previous emails from Pinterest about violating community rules, I believe I only saved pins from others and did not create any of my own. I have unsuccessfully sent three requests to recover my account and address any rule-breaking pins. Pinterest has not responded to my requests, and I am hoping for assistance as their appeal process seems unresponsive. I am seeking to regain access to my account and rectify any issues. My Pinterest email matches the one used to send this message.
Reported by GetHuman4089859 on الجمعة ١٣ ديسمبر ٢٠١٩ ١٥:٤٨
Please stop blocking the features on my Pinterest account under the name César Augusto Olimpio Nunes. This issue has been ongoing, and I would appreciate it if it could be resolved promptly. Thank you.
Reported by GetHuman4107806 on الثلاثاء ١٧ ديسمبر ٢٠١٩ ٠٠:١٦
Hello, I am Kathy Morgan. Recently, I purchased shoes from a website called Ultimdeal after finding it on Pinterest. Unfortunately, upon receiving the shoes, I discovered that they had a strong chemical smell and did not fit me well. Despite my attempts to contact them via text message for a return, I have not been successful. I kindly request assistance in getting a refund of $[redacted]. It is disappointing that a company would make it difficult for customers to return items. I believe they are engaging in fraudulent activities. I hope to resolve this issue promptly. Thank you.
Reported by GetHuman4108798 on الثلاثاء ١٧ ديسمبر ٢٠١٩ ٠٥:٠٢
I need assistance with my Pinterest account. I want to change my personal account into a business account but found it difficult to locate the option for conversion. Pinterest only mentions this in the HELP section, which I discovered late. I mistakenly started creating a new business account instead of converting my existing account. Now, I'm unable to proceed with the new account creation. When logged into my personal account, there is only a "add free business account" link, which creates a separate account rather than converting the existing one. I'm looking for a way to contact Pinterest Support to have the partially created business account removed so I can convert my personal account into a business account seamlessly.
Reported by GetHuman4113555 on الثلاثاء ١٧ ديسمبر ٢٠١٩ ٢٢:٢٨
My Pinterest account got suspended due to a Spam policy violation. The notification was sent to Pete on my email. I've had this account for years without any problems. It's upsetting because I spent years collecting thousands of pins. Recently, someone attempted to hack my Facebook, and I immediately changed my password. It seems they also accessed my Pinterest. I'm hoping for a thorough review to reactivate my account. I'm a 47-year-old elementary teacher.
Reported by GetHuman4113965 on الأربعاء ١٨ ديسمبر ٢٠١٩ ٠٠:٠٦
Hello, I am Satya Tadimeti, the CEO of DeepsightAI Labs. One of our former freelancers created our Pinterest account, and they are no longer with us. I am currently facing difficulty accessing the account as it prompts me to enter a code sent to a phone number ending in 33, which I no longer have access to. I would appreciate any guidance on how to resolve this matter.
Reported by GetHuman4115510 on الأربعاء ١٨ ديسمبر ٢٠١٩ ٠٩:٤٧
Hello, I am reaching out regarding the suspension of my Pinterest account. I am unsure of the reason behind this suspension, possibly due to my /pol Board. One pin was removed for inappropriate content, which I understand was not suitable, and I apologize for it. If the issue lies with that board, I am open to having it deleted to resolve the matter. Apart from that, I am not aware of anything on my account that could be categorized as "hate speech," the reason stated for the suspension. My pins are mainly from Alarmy, Getty Images, and Imperial War Museums. Could you please clarify the duration of my suspension? There was no mention of this in the email I received. Thank you for addressing this issue, and I apologize for any violation that led to my suspension. Sincerely, Liam P. S. The email associated with the account is [redacted], and my username is Partisaner.
Reported by GetHuman-nowinowo on الأربعاء ١٨ ديسمبر ٢٠١٩ ٠٩:٥٤
I recently got a new phone after my old one got damaged and became unusable. However, my Pinterest content and some of my data did not transfer to the new phone. I downloaded the Pinterest app on my new phone and tried to log in. When I entered my email address, the app prompted me to update it. After that, the screen only shows an "I AGREE" button with no visible text to agree to. I need assistance in accessing my Pinterest content, specifically linked to [redacted] Can anyone provide guidance on how to proceed without blindly accepting the terms?
Reported by GetHuman4117804 on الأربعاء ١٨ ديسمبر ٢٠١٩ ١٨:١٤
Good Evening, I have contacted Pinterest multiple times to request the suspension be lifted. Since then, we have taken steps to secure our site and all third-party links. We have also hired staff specifically to manage our Pinterest account and ensure we comply with all rules. We value our relationship with Pinterest and its users, and we hope to keep using the platform to expand our business. We apologize for any actions that resulted in the suspension. I wanted to inform you that we have made staffing changes and improved website security as well as third-party links. Thank you for considering our appeal.
Reported by GetHuman-mysitti on الأربعاء ١٨ ديسمبر ٢٠١٩ ٢٠:٥٠
I would like to request the reactivation of my Pinterest account associated with cesartelecinetico @ gmail.com. Your assistance in restoring access to my account would be greatly appreciated. Thank you.
Reported by GetHuman4107806 on الجمعة ٢٠ ديسمبر ٢٠١٩ ١٥:١٨
Hello, I recently set up a Pinterest account for my blog. I accidentally uploaded a pin that had been previously uploaded from another account. Unfortunately, my account got blocked, presumably for policy violation. Despite reaching out to Pinterest multiple times to seek clarification on the issue and how to rectify it, I keep receiving responses stating that my account will remain suspended due to policy infringement. I am still unsure of the specific mistake I made and would appreciate guidance on how to resolve this matter and regain access to my account.
Reported by GetHuman4141782 on الإثنين ٢٣ ديسمبر ٢٠١٩ ١٤:٤٠
While I was exploring Pinterest, I encountered a message stating my account had been suspended. I assure you that I am not engaged in spam activities, although I suspect some group boards I joined may have had spam content without my knowledge. Upon reaching out to the Pinterest Help Team, I received this response: "Hi JD Q, After reviewing your account, we have chosen not to reinstate it due to detected activity that violates our anti-spam policy. You will not have access to your Pins or messages. The Pinterest Team" I have dedicated significant time and effort into curating my boards and never received any prior warnings regarding spam. Any assistance in resolving this matter would be greatly appreciated. Thank you, Jan.
Reported by GetHuman-rquainta on الثلاثاء ٢٤ ديسمبر ٢٠١٩ ٠١:٣٥
I recently found a woman on Pinterest who is using my last name illegally and portraying herself as married to my husband. She is using the name Whitney Gray instead of Whitney Marshall. Her username is (whittersgray). This situation is causing a lot of stress and anxiety for me as she is fraudulently using my last name. I live in Utah, and my husband is not married to this person, even though she seems to believe she is married to him. If she has divorced her husband, she should go back to using her maiden name, Prusak. I suspect that this individual may be experiencing some mental health issues. Nevertheless, this situation is greatly affecting my well-being and my marriage.
Reported by GetHuman4145622 on الثلاثاء ٢٤ ديسمبر ٢٠١٩ ٠٤:٣٩
I recently upgraded my phone and encountered an issue with accessing Pinterest. After downloading the app, I couldn't log in using my new email address. When attempting to update the email on my old phone to match, I received a message that the email was already in use. Consequently, I switched to an old, unused email. Now, I am unable to reset my password as the email for forgotten password requests is linked to the deleted email account.
Reported by GetHuman-lazypean on الجمعة ٢٧ ديسمبر ٢٠١٩ ٠١:٠٦
My ex-sister-in-law and her daughter, Sharon King Toboijka and Amanda Crockett, are causing me distress. Despite my efforts to block them, they continue sending me birthday cards in November and December when my birthday is in September. They even use their friends to send them. I have requested them to cease this behavior, but it persists. I do not wish to receive any birthday cards in the future. Can measures be taken to block this and address the issue of bullying with them? The police have suggested obtaining restraining orders, which I hope to avoid. Thank you, Roberta J. Young.
Reported by GetHuman4178211 on الثلاثاء ٣١ ديسمبر ٢٠١٩ ١٠:٠٣
My account was suspended unexpectedly without prior notice. Previously, I always received emails from Pinterest explaining whenever a picture was removed and providing guidance on how to address the issue. This time, after not using my account for a while, when I attempted to log in again, I discovered it was suspended. Despite my numerous attempts to contact Pinterest through email, I only receive automated responses promising a representative will reach out soon. It has been over a month and a half, and I am still unable to speak with anyone about the problem. Additionally, I am unable to create a new account as my email is still associated with the suspended account.
Reported by GetHuman-elitray on الجمعة ٣ يناير ٢٠٢٠ ١٨:٤٥

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