December *, still no hot water, it’s been * full days without hot water!!

GetHuman386440's customer service issue with Piedmont Natural Gas from December 2018

Help with my Piedmont Natural Gas issue
The issue in GetHuman386440's own words
Get it working again ... It is so much worse to have been told a service person would be here within * hrs and never show up!!
Fix immediately
We have been customers for ** years!!! We have Gas Heat and Gas hot Water
I have an issue with Piedmont Natural Gas too
How GetHuman386440 fixed the problem
On Friday December *, I called the only * I could find for Piedmont Gas. My hot water had not been on all day. I was assured it would be fixed within * hrs. I was told I would get a text or call ** min. Before the service person arrived. No one ever contacted me at all. I’m on dialysis and don’t need to have to have this happen for health reasons!
Please help with my Piedmont Natural Gas issue
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Piedmont Natural Gas

Hot Water Heater
Customer service issue
Reported by GetHuman386440
Dec 8th, 2018 - 5 mons ago
I have an issue with Piedmont Natural Gas too
Fixed
GetHuman386440 shared how to fix
Seen by 13 customers so far
Similar issue to 48 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Timeline
GetHuman386440 started working on this issue
Dec 8th, 2018 4:27pm
GetHuman386440 confirmed the issue is fixed. Hooray!
Dec 9th, 2018 5:29pm
GetHuman386440 confirmed the issue is fixed. Hooray!
Dec 11th, 2018 5:42am