My PayPal case (PP-D-********) was supposed resolved in the seller's favor on May ** (I...

GetHuman4882071's customer service issue with PayPal from May 2020

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The issue in GetHuman4882071's own words
My PayPal case (PP-D-********) was supposed resolved in the seller's favor on May ** (I did not receive an email concerning the resolution). Be aware of the following facts:*The item was not as described, which the seller (Coupano.com) disputes, but a screen capture clearly shows that the item was to include a net and * paddles (see attached coupano website photos)--we only received the net.*The seller's website--Coupano.com--has been offline for several weeks, so there has been no way to contact them.*The mailing address that they provided is non-existent (Google Maps shows that the address is a vacant lot)--I pointed this out to PayPal (see the chat in my PayPal account) before I mailed the package and was told to mail it to that address, as provided by the seller. I mailed the item (see attached mailing label) on ********** using USPS (tracking ***** **** **** **** **** **)* Within the last few days, I received a letter from the Post Office (see attached USPS letter) verifying that the package addressed to **** North Avenue Miami Florida ***** (as specified by the seller) is not deliverable because there "...is no such number."*The addressee on the package is "GDPR Group"--a Google search shows nothing for that name.*As a result of all of this, I have lost the $**.** purchase price and the return postage of $*.**, and no longer have the item because I mailed it back to a non-existent address. What can be done about what appears to be fraudulent activity (their website is gone, the mailing address is phoney, and there is no record of the company name)? Can PayPal do anything about this?

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PayPal

Customer service issue
Reported by GetHuman4882071
May 28th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 25657 others
0 customers following this

Timeline

GetHuman4882071 started working on this issue
May 28th, 2020 5:40pm

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