I have had my Paypal account for * years and successfully sent money and made purchases...

GetHuman-dwestlsu's customer service issue with PayPal from May 2020

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Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman-dwestlsu's own words
I have had my Paypal account for * years and successfully sent money and made purchases over those years but now when I had someone send me money I can't access it. It is asking for support documents to verify my identity. The only option is to provide copy of social security card. I am not comfortable giving them that info and it doesn't match the name on the account anyway as my SS was set up in the **'s and I used my "nickname" which is a shorter version of my legal birth name* the paypal is set up under my legal name though I don't remember when or how that would've happened as most of my accounts are under the nickname I've always gone by. I have emailed several times and keep getting the instructions to change a name but if that had worked I wouldn't have an issue. The options don't support my problem. When I try to log in to Paypal now I get the message that "Access Denied" so I guess I've been locked out. I need to get the money that is sitting there for me and then I guess I should close the account.

GetHuman-dwestlsu did not yet indicate what PayPal should do to make this right.

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PayPal

Customer service issue
Reported by GetHuman-dwestlsu
May 28th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 25602 others
0 customers following this

Timeline

GetHuman-dwestlsu started working on this issue
May 28th, 2020 1:35pm

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