I have had my Paypal account for * years and successfully sent money and made purchases...

GetHuman-dwestlsu's customer service issue with PayPal from May 2020

Help with my PayPal issue
First: share to improve GetHuman-dwestlsu's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dwestlsu may need:
Email, phone number, Name, last 4 digits of Social Security Number, ability to receive access code, and account log in
The issue in GetHuman-dwestlsu's own words
I have had my Paypal account for * years and successfully sent money and made purchases over those years but now when I had someone send me money I can't access it. It is asking for support documents to verify my identity. The only option is to provide copy of social security card. I am not comfortable giving them that info and it doesn't match the name on the account anyway as my SS was set up in the **'s and I used my "nickname" which is a shorter version of my legal birth name* the paypal is set up under my legal name though I don't remember when or how that would've happened as most of my accounts are under the nickname I've always gone by. I have emailed several times and keep getting the instructions to change a name but if that had worked I wouldn't have an issue. The options don't support my problem. When I try to log in to Paypal now I get the message that "Access Denied" so I guess I've been locked out. I need to get the money that is sitting there for me and then I guess I should close the account.

GetHuman-dwestlsu did not yet indicate what PayPal should do to make this right.

How GetHuman-dwestlsu fixed the problem

We are waiting for GetHuman-dwestlsu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get PayPal's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having PayPal issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-dwestlsu
May 28th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 25602 others
0 customers following this


GetHuman-dwestlsu started working on this issue
May 28th, 2020 1:35pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies