I just received my MasterCard statement and noticed two charges with the descriptions o...

GetHuman-jdwhitte's Dispute a Charge issue with PayPal from May 2020

Help with my PayPal issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jdwhitte's own words
I just received my MasterCard statement and noticed two charges with the descriptions of PayPal *RUIANSHILUD EB ********** CA, and PayPal *FLATLANDERS EB ********** CA. I haven’t used my PayPal account in years and I’m afraid there may be more charges as these were both posted on May **, ****. I called my credit card company, but have been on hold for over three hours. When I try to log into my Paypal account it lists my disconnected landline phone number and the email to contact me looks similar to my sons gmail account, but when I try to have Account confirmation Information sent, he doesn’t get any emails from PayPal. Please contact me as soon as possible, I don’t know what other charges may have occurred since that date.

GetHuman-jdwhitte did not yet indicate what PayPal should do to make this right.

How GetHuman-jdwhitte fixed the problem
I was finally able to access my credit cards transactions online and take a closer more detailed look at the charges in question. For some reason when I purchased a couple of items through Amazon, it showed up as PayPal on my printed credit card statement, even though I had charged the items directly to my credit card. The charges were mine and were legitimate. Problem Solved **
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PayPal

Dispute a Charge issue
Reported by GetHuman-jdwhitte
May 27th, 2020 - a year ago
Fixed
GetHuman-jdwhitte shared how to fix
Seen by 16 customers so far
Similar issue to 25503 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-jdwhitte started working on this issue
May 27th, 2020 12:01am
GetHuman-jdwhitte confirmed the issue is fixed. Hooray!
May 27th, 2020 2:30pm

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