Issue: I've deposited $***.** onto a PayPal prepaid MasterCard but the card was comprom...

GetHuman3785734's customer service issue with PayPal from October 2019

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The issue in GetHuman3785734's own words
Issue: I've deposited $***.** onto a PayPal prepaid MasterCard but the card was compromised by someone else submitting their own information in an attempt to be able to be sent another card, I'm really not sure, however...even though I have possession of the actual card, the original packaging it came in AND the receipt of the actual purchase, after calling PayPal more than five times to resolve issue, it seems their giving the criminal more power & lead way than I--the cardholder, in regards to what happens to my account going forward. *Resolution: I simple want to be able to activate my own card with my own information so that I may go ahead and pay a student loan payment that has now become drastically delinquent because of this whole situation!!!! Mind you, I have no way of contacting the person who was attempting to steel my card and money, so there's absolutely no way to send verification information if I don't have it!!!! I'm not sure if this is a common situation but it sure has happened to me and need I add has been a MAJOR THORN IN MY SIDE!!!! No one at PayPal Mastercard seems to understand or care at all to help me!!!! Especially spotlighting the fact that I have all my original items & more than willing to provide proof by sending images or even going into an actual store!!! Whatever I need to do I'll do my best but I'm unable to send them the criminal's picture ID or their SSN or anything else of theirs because I'm not in contact with that person. *Please help me to resolve my issue so that I can activate my own card!!!

GetHuman3785734 did not yet indicate what PayPal should do to make this right.

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PayPal

Customer service issue
Reported by GetHuman3785734
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 56310 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman3785734 started working on this issue
Oct 26th, 2019 9:11pm