Close my petsonal account that i cannot access and transfer the money to my new business account

GetHuman-jalanhu's customer service issue with PayPal from October 2019

Help with my PayPal issue
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The issue in GetHuman-jalanhu's own words
Close the account and transfer funds to my new business account ... I'm trying to close a personal account and transfer the money in it to my new busimess account. A rep told me that an email would be sent to the email address on file for the account but it went to my message center within the account. Since I cannot get into the account, i can't follow the instructions on how to close it correctly. I had explained this to the rep but apparently not in such a way that she understood. The reason i cannot access the account is that it has old information about me, old cell number and old address* since I've forgotten the password, I'm unable to access or verify the old info. If i could recall the complete address on file for that account, i would be able to get into it with the rep but PayPal has strict security procedures that prevent anything further. All i want now is an email from them to my email so i can get this resolved. I've spent hours trying to complete this.
They don't seem to be grasping that i cannot access my ole personal account. I can verify all the information on it except the address attached to it.
I just want someone at PayPal to listen and properly execute the steps needed to reach a resolution rather than have me repeatedly have to call and still get incomplete assistance.
I've been a customer for years with PayPal although i don't use their services often. I hope my new business account sees a lot of use as i start my business up and get it growing.
I'm stuck and at their mercy
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PayPal

Personal PayPal
Customer service issue
Reported by GetHuman-jalanhu
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 55229 others
0 customers following this

Timeline

GetHuman-jalanhu started working on this issue
Oct 16th, 2019 1:36am
GetHuman-jalanhu indicated the issue is not fixed yet.
Oct 16th, 2019 6:39am
GetHuman-jalanhu indicated the issue is not fixed yet.
Oct 16th, 2019 6:40am
GetHuman-jalanhu indicated the issue is not fixed yet.
Oct 16th, 2019 7:00am
GetHuman-jalanhu indicated the issue is not fixed yet.
Oct 17th, 2019 2:48am