Hi, I cannot log in to my Paypal account because it is asking me for an old phone numbe...

GetHuman-bbclaus's Can't Login issue with PayPal from May 2019

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The issue in GetHuman-bbclaus's own words
Hi, I cannot log in to my Paypal account because it is asking me for an old phone number to receive a call or text message. I have recently moved abroad and my old phone is no longer in use. How am I supposed to be able to access my account? I was also told to call to resolve this issue but the international charges will be a nightmare on the salary I am on in my new country. Can we please resolve this by email? If you are worried about security concerns you can ask me anything and I will reply the best I can. I haven't used Paypal in quite a while and even then for very small transactions. I believe the last time I logged in was probably around August ****. The last withdrawal I made was about $** or something around this amount. I don't think I've ever had more than $*** or so in my account. Right now I have a deposit of $***.** from a company named italki pending. Please help me on this issue as this is my only income and I need access to it ASAP. Thank you.**Kind Regards,*Darren Colgan

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PayPal

Can't Login issue
Reported by GetHuman-bbclaus
May 20th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 39848 others
0 customers following this
Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in

Timeline

GetHuman-bbclaus started working on this issue
May 20th, 2019 2:31am
GetHuman-bbclaus indicated the issue is not fixed yet.
May 22nd, 2019 8:53am