I paid for a rental vacation property (March *****) using Visa and paid through our pay...

GetHuman2898773's customer service issue with PayPal from May 2019

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The issue in GetHuman2898773's own words
I paid for a rental vacation property (March *****) using Visa and paid through our pay pal account. The owner was paid at *****@***.com ****.** canadian dollars for a stay from April **-May ****, ** nights. We arrived at the house April, ***** and found it to be deplorable. Dirty stained bedding, coach and love seat stained and very soiled, broken patio furniture and smell of garbage throughout the house. April ***** we could not stay there and advised Owners Direct and emailed the owner advising the home was secured and we would not be staying there because of the filth. Quality was not what anyone would ever expect nor what should ever presented as a vacation option. These bookings are made through Owner Direct and I contacted them in advance and they did not report any concerns on the property. I have filled a complaint with Visa (reference *D******* ) and have not heard from the property owner in over a week. Owner Direct has returned their separately paid administrative fee and have advised me they removed the home from their offered listings. *I spoke with both Visa and a Pay pal representative Oon April ** and was advised to wait to allow the owner to resolve the matter, then file with Visa first and start the formal process there. I have now done that and would like Pay Pal to also be afforded this information and work to have my money refunded. I have asked Visa for a charge back. I can be reached at *** *** **** or *****@***.com

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Customer service issue
Reported by GetHuman2898773
May 10th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 38971 others
0 customers following this


GetHuman2898773 started working on this issue
May 10th, 2019 1:34pm