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The issue in GetHuman-jennanay's own words
I was asked to send identification for my husband. His driver's license is expired so you guys didn't except his identification, he is unable to get his license renewed at this time. I also sent a picture of his social security card and it wasn't accepted so I resent a new picture as well as our government issued card for our snap* food stamp benefits I have no other way to prove his identification and we really need our money from his paycheck or we can't pay our bills I'm very upset with this situation and about to find a new place to do both of our direct deposits
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