tried to pay a bill with paypal. You came back and said something suspecious, so you a...

GetHuman1174323's customer service issue with PayPal from September 2018

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The issue in GetHuman1174323's own words
tried to pay a bill with paypal. You came back and said something suspecious, so you are trying to force me to change my password. There is nothing suspecious. I travel full time and end up connecting from a different network all the time. You said you would call me but didn't. I don't want to change my password to use your service. This would require me to change many records. Tried to call to explain this to a human but got on hold for more than ** min. Resolution is to allow me to sign in with the password I have been using and not force me to change all my records for paypal. This may continue to happen as I change locations every month so you need to find a solution other than require a customer to change records
GetHuman1174323 did not yet indicate what PayPal should do to make this right.
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PayPal

Customer service issue
Reported by GetHuman1174323
Sep 21st, 2018 - 6 mons ago
I have an issue with PayPal too
Not resolved
Seen by 4 customers so far
Similar issue to 15971 others
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Items needed
Email
phone number
Name
last 4 digits of Social Security Number
ability to receive access code
account log in
Timeline
GetHuman1174323 started working on this issue
Sep 21st, 2018 2:54am