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Patagonia Customer FAQ

Top Answers & How-to Guides

What is Patagonia's Phone Number?

The question we are asked most often is about how to talk to Patagonia customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need a receipt to return an item bought online?

No, you do not need a receipt to return an item bought online at Patagonia. We understand that sometimes things don't work out as expected,...
Ask any question you have about Patagonia customer service, get an answer now.
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Returns and Exchanges

Can I Return a Patagonia Item I Bought Online in the Store?

Yes, you can return a Patagonia item you bought online at one of their stores if you live close to one or are willing to make the journey....
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Can I exchange an item I purchased online in the store?

Yes, you can exchange an item you purchased online at a Patagonia store. Patagonia offers a hassle-free return and exchange policy...
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Can I return a customized or personalized item?

No, customized or personalized items cannot be returned to Patagonia. Since these items are made specifically to meet individual preferences...
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Can I return an item I bought on sale or with a discount?

Yes, Patagonia allows returns for items bought on sale or with a discount. Our customers can enjoy our Ironclad Guarantee, which ensures...
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Damaged or Defective Items

What should I do if I received a damaged or defective item?

If you received a damaged or defective item from Patagonia, please reach out to our customer service team as soon as possible. We are...
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Return Policy

What is Patagonia's return policy for items bought in-store?

Patagonia offers a hassle-free return policy for items purchased in-store. Customers can return any unworn and merchandise within 30...
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Is there a time limit for returning an item bought online?

Yes, there is a time limit for returning an item bought online at Patagonia. We understand that sometimes a product may not meet your...
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Warranty Period

What is the warranty period for Patagonia products?

The warranty period for Patagonia products varies depending on the specific item. Patagonia offers a lifetime warranty for their products,...
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Ineligible Items

Are any items ineligible for return?

Yes, there are a few items that are ineligible for return. These include worn, used, or damaged products, as well as items without...
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Payment Methods

What forms of payment are accepted for online purchases?

Patagonia accepts multiple forms of payment for online purchases. Customers can complete transactions using major credit cards, such...
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Order Modification

Can I cancel or modify an order after it has been placed?

Yes, you can cancel or modify an order after it has been placed on Patagonia's website. However, it is advisable to act quickly as...
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Receipt Requirement

Do I need a receipt to return an item bought online?

No, you do not need a receipt to return an item bought online at Patagonia. We understand that sometimes things don't work out as expected,...
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Help me with my Patagonia customer service issue

Ask any question you have about Patagonia customer service. We will do our best to get you answers right away.
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