I'm changing phones so when I downloaded Pandora on my new phone I tried to log on and...

GetHuman821041's customer service issue with Pandora Radio from June 2018

Help with my Pandora Radio issue
The issue in GetHuman821041's own words
I'm changing phones so when I downloaded Pandora on my new phone I tried to log on and it wouldn't let me....*Account: southbay******And I Forgot the password **I have pandora premium and I don't want to lose all of my music that I downloaded. Please let me know what I need to do. I love Pandora Premium I don't want to cancel my subscription and lose all my music**Thank you **Jackie Hill
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Pandora Radio

Customer service issue
Reported by GetHuman821041
Jun 26th, 2018 - 4 mons ago
I have an issue with Pandora Radio too
Fixed
Seen by 7 customers so far
Similar issue to 1059 others
0 customers following this
Items needed
Username
Email on Account
Phone Number
Account Type
Password
Name of Account Holder
Timeline
GetHuman821041 started working on this issue
Jun 26th 2:46am
GetHuman821041 indicated the issue is not fixed yet.
Jun 26th 9:51pm