Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-saybrim may need:
Account holder name, Billing address, Date of birth, and Last 4 digits of SSN
Top Tip from another customer
This line is very busy. To reduce your wait time, call their number, when it asks you to select a language select option 3. This line is also 24hrs; to reduce your wait time further call after 9pm
The issue in GetHuman-saybrim's own words
Hello, I would like to dispute an overdraft fee due to an unprecedented charge on my account. My freshman year of college four years ago I got amazon prime since it was free for students. I recently received an email from Amazon stating that my prime membership was going to be renewed at the end of the month, however the payment information on my account was expired and needed to be updated in order to renew my membership. I no longer use amazon nor am I a student anymore so I did not update my payment information because I was not interested in renewing my membership. However last night I checked my PNC account via the mobile app and I was still charged $***.** from amazon. I went to their website to view my account and even on their website I was notified that my payment information was expired and needed to be updated to renew my membership. So I click to update my payment information because I wasn’t sure how they were able to stil charge me without an updated payment method. My old PNC debit card is on there which is in fact expired. However they had my current debit card listed on their as well, meaning the email and the website was incorrect about my payment method being outdated and they charged it to renew my membership. I canceled the renewal while the charge was still pending and was notified that I would receive a full refund in *-* business days. However that was at *pm last night, and I woke up this morning to an overdraft fee from PNC. So I would like to know if *. I am able to expediate the process of refunding that $***.** from amazon through PNC or possibly cancel the charge as it is still pending and *. Would like to be waived from the overdraft fee due to this unprecedented charge from Amazon
GetHuman-saybrim did not yet indicate what PNC Bank should do to make this right.
I have an issue with PNC Bank too
How GetHuman-saybrim fixed the problem
We are waiting for GetHuman-saybrim to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.