Hello, I would like to dispute an overdraft fee due to an unprecedented charge on my ac...

GetHuman-saybrim's customer service issue with PNC Bank from March 2019

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The issue in GetHuman-saybrim's own words
Hello, I would like to dispute an overdraft fee due to an unprecedented charge on my account. My freshman year of college four years ago I got amazon prime since it was free for students. I recently received an email from Amazon stating that my prime membership was going to be renewed at the end of the month, however the payment information on my account was expired and needed to be updated in order to renew my membership. I no longer use amazon nor am I a student anymore so I did not update my payment information because I was not interested in renewing my membership. However last night I checked my PNC account via the mobile app and I was still charged $***.** from amazon. I went to their website to view my account and even on their website I was notified that my payment information was expired and needed to be updated to renew my membership. So I click to update my payment information because I wasn’t sure how they were able to stil charge me without an updated payment method. My old PNC debit card is on there which is in fact expired. However they had my current debit card listed on their as well, meaning the email and the website was incorrect about my payment method being outdated and they charged it to renew my membership. I canceled the renewal while the charge was still pending and was notified that I would receive a full refund in *-* business days. However that was at *pm last night, and I woke up this morning to an overdraft fee from PNC. So I would like to know if *. I am able to expediate the process of refunding that $***.** from amazon through PNC or possibly cancel the charge as it is still pending and *. Would like to be waived from the overdraft fee due to this unprecedented charge from Amazon
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PNC Bank

Customer service issue
Reported by GetHuman-saybrim
Mar 1st, 2019 - 3 mons ago
I have an issue with PNC Bank too
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Mar 1st 12:04pm